Good Excellent: Zippo Customer Service

ooitzoo

ooitzoo

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Back in September, I ordered a custom zippo with the picture laminated on it. With pocket time, the picture got scratched off and didn't last.

I emailed Zippo about the problem and got a response three days later. They offered to ship me a replacement and return label for the zippo I was carrying. This was on Feb 8th or so.

I got the replacement zippo this past Friday with the same picture / text on it.

About as perfect a service as you can ask for without having to ship the initial item back first. These guys are great.

Also, I learned something. They are apparently the same corporate parent as WR Case.
 
I have a 1986 Zippo with sentimental value with a case in decent shape but the interior business end of it was plain worn out. I shipped it to them last fall and they put new guts in it and returned it in perfect working order AND sent the original guts back too for collectability. They adjusted the opening action as well, at this point it's hard to believe that the lighter has had 35 years of use. The service was free and they didn't charge return shipping. Ya good on them for sure.
 
I would suggest to anyone passing through the area to stop in and walk through the museum :thumbsup:
 
I have been carrying a Zippo for a couple of years now and am a huge fan. I haven't had cause to send it in, but it's good to hear that they will take care of her when she starts to break down.
 
StoneAndSteel said:
I have been carrying a Zippo for a couple of years now and am a huge fan. I haven't had cause to send it in, but it's good to hear that they will take care of her when she starts to break down.
Click to expand...

Honestly, I am very pleased with their timeliness and follow up. I was expecting the usual send your item in, we check, and we get back to you process (which is fine) but this has been excellent.
 
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