Experience working at a knife counter for a store?

So I'm going to necro this thread on the basis that I actually got a job on retail doing Cutlery, Optics, and GPS. I kinda have to say on the first day it's not nearly as bad as everyone here says it is. It's kinda difficult standing there for 8 hours but hey, retail right? But it seems like the customers are very nice and willing to learn and listen for what you have to say in what they want.

I sold a Buck Bantom, Buck Omni hunter, and Kershaw Antelope Hunter 2 (I think this was a sweet little blade I didn't know about till I saw it)

Tangentially I also sold my first set of bino's (monarch ATB) and was able to nicely convince someone to purchase them over a set of cheap Bushnell.

Maybe it's because I'm in Canada but I had a pretty good experience with this.

Glad you're having a better experience that the rest of us thus far. Hope it keeps up that way. I think retail has its ups and downs, and if you can understand and handle that, then it's not so bad.

Side note: good job on the Monarch up-sell, BTW. We just discontinued them because the were the highest priced pair in our lineup, but I had a habit of having every binocular customer take a look through them right after looking through the pair that they were first interested. Pretty sure our store sold more of 'em than any other store in the chain because of that.
 
Fortytwoblades works at a really nice knife shop in Maine. Hopefully he'll chime in at some point. I can say from the time I've spent in knife shops (as a customer myself) that the customers can be really, really, really annoying. But the same could be said about any type of retail job.

Wow--I'm a little late to the party here! I've been a bit busy with samily and school lately so my time online has been minimal. Yeah, the customers can range from terrified sheeple, to old timers who think that we "don't make steel as good as they used to," to folks who are genuinely interested in learning more (by far the majority), and forums members!

I generally do what I can to educate even the most stubborn or individuals, though I also try not to argue with them either. Sometimes you just have to laugh when someone comes in and asks if we have any of them "Krenshaw," "Buick" or "Benchmark" knives. It's worth mentioning that our knife pads on the counters have BENCHMADE written right on them but people insist on mispronouncing it anyway. :p

I wonder if the Obamas stopped in to browse while they were in Bar Harbor last weekend? :D

Nah--the Secret Service wouldn't let them get within a mile of a place with five counters of knives and a sword display in the front window, even if the other half of the store sells women's clothes and jewelry. We were hoping he'd come in and pick out a William Henry or something, but he just went up the street and got a coconut ice cream. :p

It's in downtown Bar Harbor, but I forget the name. I've been gonna stop in and visit but haven't made it to the coast yet this summer.

It's called Jekyll and Hyde. :)

I was there last year and had no idea he worked there. I spoke to two guys at the counter about a Benchmade Nagara...maybe one of them was Fortytwo :eek:

If one of the guys you met had about six RAT/ESEE knives and/or Condor machetes strapped to him, that was Ben/ Fortytwo. :D

Haha! Sounds like an apt description of me. Hey ans7812--this is me, just so you know. Chances are you at least saw me there. I'm sort of the resident sharp stuff guru/knife doctor there.

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As far as working at a big box place like Cabela's...I can't say as I recommend it. I tried working there one winter and it was awful. The selection was totally wrong (better stuff out there for their market in the same price range or less) and no one had a clue what they were doing. The knife counter was part of the sport optics counter, and while the company has an employee training program for optics, they don't have one for knives. There was no feedback system for modifying the arrangement--corporate decided what you got and when they saw fit to send it, so we had folks looking for Case all winter, and yet were only "issued" a single trapper that sold in two days. Then we never saw them again.

At one point they had a "hot buy" on Leeks for only $30--but failed to mention either to the staff or to their customers ANYWHERE in their fliers etc. that they were all factory seconds! Every single one of them had badly burnt tips, and many had stripped screws or faulty spring assists. If it weren't for the fact that I'm an actual "knife guy" and not just someone who thinks knives are "awesome" then the "XXXX" on one side of the blade on all of them wouldn't have meant anything. For a company that claims to care about their customers I felt that was more than just a little underhanded. :mad: [/rant]
 
I've ran a cutlery retail store in the past for a decade or so, and went through a fair share of part timers. I thought it was a cool job for someone to make a few dollars at. If retail is your game, then there is nothing better than selling a product you personally like. Fining a job like that is actually fairly difficult.

Retail is retail, certainly not for everyone, but you can make it into a positive or negative, depends on one's attitude.
 
I worked behind the knife counter at a sportsman's warehouse for 4 years. It was great and I loved it, but it was frustrating having to sell the crappy knives to ppl who didnt know any better but bought purely on looks. Even though you'd try to tell them why they should get something better they wouldnt go for it cause it didnt look "cool"
 
Your probably doing well and people are listening to you because you are informing them and not selling them.

If you believe in something then you don't have to sell it...
 
Your probably doing well and people are listening to you because you are informing them and not selling them.

If you believe in something then you don't have to sell it...

BINGO! That's exactly the right approach to have. I don't sell knives--I guide folks to the knife that most accurately meets their needs. :cool::thumbup:
 
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