- Joined
- Apr 21, 2014
- Messages
- 1,008
Haha!
Second question...
When will Ellie reach through the computer screen and start choking me for asking about the damn hat?
Ha!
In theory you could hire more people just to assemble, handle shipping etc. But the price of the knife would skyrocket based on the quality I've seen. Personally, after seeing mine I'm willing to wait. Consider how a bear grylls gerber knife costs 50$. Wager to say most of that goes towards shipping, marketing, mass production facilities. Not a lot towards the actual knife. Whereas here, I would say 80-90% of the price of the knife goes towards man hours and materials. If that makes any sense.
In our first big year SURVIVE! hired a lot of people who did not work out for various reasons. It was a bad model that cost us a lot of money, which should have been put toward equipment. We try to keep things as lean as possible now. Honestly, if we could find someone who can sharpen knives as well as Guy does, things would speed up considerably. The only other reason we would consider hiring, would be for help with customer service. The problem is that you can't hire someone to just answer emails. If they aren't involved in the process, they don't have a lot of the answers.
Of course that's not the case here, every bit of the money is being used as efficiently as possible. I'm just saying I can understand how someone would wonder why they have nothing to show for their hundreds of dollars a couple months down the line. Now if they're throwing a fit for not getting a preorder within a couple week or something silly, then yeah, no excuse.
It has happened. This is why we mention that it is a preorder as much as possible and that there is no guaranteed delivery date. We also try to be as open as possible with customers, so they don't think we just took the money and ran.
Unfortunately, it is a process and it takes time. We can probably build the knives a bit faster, if we 1: decrease demand by increasing prices or 2: lower our standards and allow quality to drop. I suppose we could pay people to care about the knives the same way we do, but then prices would have to increase. It is a conversation we have about once a week that always leads to the same conclusion: to just keep doing what we are doing.