Feedback Adice? Good, Neutral, or Negative?

What kind of feedback should I leave?

  • Positive

    Votes: 11 44.0%

  • Neutral

    Votes: 10 40.0%

  • Negative

    Votes: 4 16.0%
  • Total voters
    25
  • Poll closed .
AR-Trvlr

AR-Trvlr

Gold Member
Feedback: +87 / =0 / -0
Joined
Oct 3, 2009
Messages
1,537
I had a deal go somewhat sideways, and I'd like some input before I leave feedback. Is there something I could have done better?

BLUF: Deal made with @Mike Pierson, item shipped the next day via USPS 3-day priority, USPS not showing updated tracking info, buyer goes nuts, buyer reports deal to paypal, item shows up in tracking, buyer calms down, buyer receives item, buyer retracts paypal dispute, buyer leaves positive feedback.

So I'm stumped. What kind of feedback should I leave? The deal went fine, but he put me through the wringer in the process. Oh, and he never apologized for the hassle.

Here's the full detail of the events:

Post in FS thread by Mike Pierson 11 July @ 7:59 pm
I will take the Chopper. Pm coming.

PM from Mike Pierson Wednesday 11 July @ 8:01 pm
Hi can you send me an invoice or your email? Thank you! Mike Pierson

PM from Mike Pierson 11 July @ 8:01 pm
Mine is (email)

PM from from AR-Trvlr to Mike Pierson 11 July @ 8:03 pm
I’ve never done an invoice before, but should be able to. If it doesn’t work shortly my PayPal address is bdaleray@ yahoo.com

PM from Mike Pierson 11 July @ 8:06pm
Okay thank you, I will watch for it or

Unless you need it G&S I can send you money using FF?

Whatever works for you is okay for me.

PM from from AR-Trvlr to Mike Pierson 11 July @ 8:08 pm
I just sent a request - it should be G&S.

PM from Mike Pierson 11 July @ 8:12 pm
Okay, sending in a minute. Mike

PM from Mike Pierson 11 July @ 8:16 pm
Sent $545 G&S.

Can you ship to-

(name)

(address)

(city, state)

(zip)

Please update with tracking when it ships.

Thank you! Mike

PM from from AR-Trvlr to Mike Pierson 11 July @ 8:17 pm
Great - I’ll get it packed and it should go out tomorrow.

PM from Mike Pierson 11 July @ 8:19 pm
Thank you Sir!

Post in FS thread by Mike Pierson 11 July @ 8:21 pm
Funds are now sent on Medium Chopper.
Thank you Sir & good luck with sales!

USPS Tracking 12 July (Editorial Note: package sent 3-day priority mail)
Pre-Shipment Info Sent to USPS, USPS Awaiting Item

USPS Tracking 12 July @ 1:20 pm
Shipment Received, Package Acceptance Pending
ATLANTA, GA 30324

PM from from AR-Trvlr to Mike Pierson 12 July @ 3:56 pm
The postman picked it up today. I added the tracking # to the paypal transaction, so you should have received it. One additional point is that due to the value the USPS automatically bumped it up to signature required. Hope that's not too much of a pain.

PM from Mike Pierson 12 July @ 4:01 pm
Hi,

Thank you for the message & it is appreciated.

The signature confirmation is no problem, and is also appreciated.

Thank you again. I will send a message once it arrives to me, and leave feedback as well.

Mike Pierson

Email from Mike Pierson 13 July @ 8:11 am
Hi,

Tracking the CPK MEDIUM CHOPPER and wondering if there is a problem? The package has not moved and shows it is still “awaiting acceptance” was never scanned into a post office? Mike Pierson

PM from Mike Pierson 13 July @ 8:15 am
Hi,

Tracking the package again today, shows no movement of the box, never accepted or scanned into any post office or has not moved since you said it shipped?

Do you know where it is? Can you track it also, verify it was shipped?

Email from AR-Trvlr to Mike Pierson 13 July @ 8:17 am
Hi Mike -

My guess it's the wonders of the USPS efficiency. It was picked up yesterday at my office by the postman with two other packages. Both of those other two are showing as "in transit" so I assume that a scan was missed.

Brian

Email from Mike Pierson 13 July @ 8:19 am EDT
Okay but at $545 I am going to contact PayPal if there is no movement of the box this morning, & reporting a problem...

Surely you understand. I shipped packages yesterday, info is always provided.

Email from AR-Trvlr to Mike Pierson 13 July @ 8:42 am
Mike -

Do what you need to do, but I stand behind the deal. If it goes sideways I'll make it right. There is a reason that I insured it at full value.

I've had many experiences with USPS tracking where it might not even show until it's been delivered.

The expected shipment timing was three days. Personally I wouldn't get worried until the end of the day Tuesday.

Brian
 
(More of the events/messages)

Email from Mike Pierson 13 July @ 8:59 am EDT
Brian

Thanks for the message. The tracking number makes it appear as tho it was picked up, And then never scanned again or it has not made it to the post office, which status says “ awaiting acceptance “, meaning they have not gotten it.

I would appreciate you either contacting whoever you gave the package to, or your post office where it should have went/gotten scanned into the system.

Since there is no movement or progress of the box traveling and a next scan, to me indicates a problem locally between mailman and post office.

Sure, I can wait but if there is no movement, the likelihood of it missing being scanned at every post office or distribution center along the way is unlikely...

I appreciate you saying “you will make it good” .

Me, as a buyer don’t want to go there or have issues already & I like to see my packages move properly within the USPS system, and now after almost 24 hours, there is nothing there, or progress or it being accepted.

Thanks,

Mike

Email from AR-Trvlr to Mike Pierson 13 July @ 10:04 am
I checked with our receptionist. She saw the postman pick it up yesterday, but will let me know when he comes in today so I can double-check the status with him.

I don't know if you've ever tried to contact your post office about things like this, but in my experience it's akin to beating your head against the wall. I've never even been able to get much response until after the expected delivery date has passed. Them missing scans along the way is almost normal to them. It sucks, but it seems like the only way to avoid it altogether is to pay significantly more for expedited or registered mail. That or use UPS/FedEx, but neither of those methods is perfect, either.

Brian

Email from Mike Pierson 13 July @ 2:27 PM EDT
Hi,

I called the USPS FACILITY @ zip code 30324 and spoke to a clerk just now.

She said that to them it appears a shipping label was created, but no further information has been updated since yesterday when the label was created about 6:15 am.

She agreed that if the package arrived at any USPS facility, it would have been scanned & marked as accepted, then again scanned at a distribution center/facility.

It has not been accepted, nor scanned.

They were very helpful on the phone looking this up, and advised that if there is any further action, I will be updated by email.

But as of now, to them only a label was generated/created with that tracking number.

She shows the Priority Mail Service requested and $500 in insurance but cannot locate the package.

Just wanted to let you know what they said at the Atlanta Georgia postoffice 30324.

Hoping for the package to get scanned into their system but as of today, and yesterday they can verify for me that they have not accepted this tracking number/package into their system.

Mike Pierson

Email from AR-Trvlr to Mike Pierson 13 July @ 2:45 pm
Mike - I talked to the postman when he picked up our mail today. He remembers the package, but has no explanation as to why its not showing up in the system.

Lets give it another day or two and see if it shows back up.

Brian

Email from Mike Pierson 13 July @ 3:41 pm EDT
Brian

I sent off a packages today with added signature confirmation and I was given a Pink separate tracking number/slip/receipt for the sig confirmation, along with the normal receipt and tracking number for the 3 day priority mail tracking number.

Do you have the Signature Confirmation receipt you said you added, or another receipt for additional insurance?

Mike

Email from AR-Trvlr to Mike Pierson 13 July @ 4:05 pm
Mike - I used the on-line click-n-ship through the USPS website, so no, I didn't get a pink slip, or any of the other attachments you get when you ship in person. The signature conformation note was listed on the electronic receipt that I printed. That peice of paper is at home on my desk.

I agree this is screwy. I don't have anything else I can do. All we can do is wait and see if it shows up in the system.

I hate that the location of an awesome knife is unknown right now. And I hate that you sold and shipped another one with your purchase of this one. CPK makes awesome knives.

I'm going to the mountains of NC this afternoon with my wife and kids to visit my father. Unfortunately my cell reception and internet access will be spotty at best. I'll be back on Sunday, and if nothing shows up by Monday morning I'll start making calls.

Brian

Email from Mike Pierson 13 July @ 4:28 pm
I am able to use the separate number given on my shipped items to track the sig conf stuff I sent off separately from the regular tracking website.

It gives me the known status, and last USPS location of any item.

Have a nice weekend. I will start on my end in the morning, as I cant just eat $545 for anything...

I will start with PayPal, then American Express. Please let me know appreciate the help to get the knife or get my money back, if no knife appears by Monday.

Thank you, Mike

Email from Paypal 13 July @ 6:44 pm
michael pierson has sent you a message regarding the payment they made to you on July 11, 2018. They also indicated they did not receive the merchandise.

Email from Mike Pierson 13 July @ 6:56 pm
Brian, I contacted Amex and was advised not to wait until tomorrow as they wanted tracking information and a summary so I don’t get dinged on my Amex payment.

Wanted to let you know of this. Thank you, still being positive and hoping for the knife but without any tracking history or progress they advise that the problem is locally there in Georgia between you and USPS.

I just need to get the item, or funds refunded & returned to me.

Mike Pierson

USPS Tracking 12 July @ 7:56 pm
Arrived at USPS Regional Destination Facility

ALBUQUERQUE NM DISTRIBUTION CENTER ANNEX

USPS Tracking 12 July @ 9:27 pm
Departed USPS Regional Destination Facility

ALBUQUERQUE NM DISTRIBUTION CENTER ANNEX

Email from Mike Pierson 13 July @ 11:17 pm
Brian,

Tonight I received an email from USPS stating that an unscanned package matching your tracking number has in fact arrived at the Albq. New Mexico regional sorting facility, & on its way to me soon, hopefully.

If this is correct, and it does arrive to me, I will be on the phone then to both my Amex Card and also will contact PayPal to let them know that all is well, once it arrives.

I have never had an experience like this one, but once the Medium Chopper arrives, I will let you know, and leave feedback on Blade Forums.

I hope you have a nice weekend, be safe. Mike

USPS Tracking 12 July @ 9:26 am
Arrived at Unit

OJO CALIENTE, NM 87549

USPS Tracking 12 July @ 10:32
Delivered, Left with Individual

OJO CALIENTE, NM 87549

Your item was delivered to an individual at the address at 10:32 am on July 14, 2018 in OJO CALIENTE, NM 87549.

PM from Mike Pierson 14 July @ 1:05 pm
Our mailman delivered the chopper just now, I like it. I left positive feedback as well.

Thank you.

Email from Paypal 14 July @ 1:14 pm
On July 14, 2018, michael pierson indicated that this case had been resolved.
 
AR-Trvlr said:
I had a deal go somewhat sideways, and I'd like some input before I leave feedback. Is there something I could have done better?

BLUF: Deal made with @Mike Pierson, item shipped the next day via USPS 3-day priority, USPS not showing updated tracking info, buyer goes nuts, buyer reports deal to paypal, item shows up in tracking, buyer calms down, buyer receives item, buyer retracts paypal dispute, buyer leaves positive feedback

So I'm stumped. What kind of feedback should I leave? The deal went fine, but he put me through the wringer in the process.

Here's the full detail of the events:

Post in FS thread by Mike Pierson 11 July @ 7:59 pm
I will take the Chopper. Pm coming.

PM from Mike Pierson Wednesday 11 July @ 8:01 pm
Hi can you send me an invoice or your email? Thank you! Mike Pierson

PM from Mike Pierson 11 July @ 8:01 pm
Mine is (email)

PM from from AR-Trvlr to Mike Pierson 11 July @ 8:03 pm
I’ve never done an invoice before, but should be able to. If it doesn’t work shortly my PayPal address is bdaleray@ yahoo.com

PM from Mike Pierson 11 July @ 8:06pm
Okay thank you, I will watch for it or

Unless you need it G&S I can send you money using FF?

Whatever works for you is okay for me.

PM from from AR-Trvlr to Mike Pierson 11 July @ 8:08 pm
I just sent a request - it should be G&S.

PM from Mike Pierson 11 July @ 8:12 pm
Okay, sending in a minute. Mike

PM from Mike Pierson 11 July @ 8:16 pm
Sent $545 G&S.

Can you ship to-

(name)

(address)

(city, state)

(zip)

Please update with tracking when it ships.

Thank you! Mike

PM from from AR-Trvlr to Mike Pierson 11 July @ 8:17 pm
Great - I’ll get it packed and it should go out tomorrow.

PM from Mike Pierson 11 July @ 8:19 pm
Thank you Sir!

Post in FS thread by Mike Pierson 11 July @ 8:21 pm
Funds are now sent on Medium Chopper.
Thank you Sir & good luck with sales!

USPS Tracking 12 July (Editorial Note: package sent 3-day priority mail)
Pre-Shipment Info Sent to USPS, USPS Awaiting Item

USPS Tracking 12 July @ 1:20 pm
Shipment Received, Package Acceptance Pending
ATLANTA, GA 30324

PM from from AR-Trvlr to Mike Pierson 12 July @ 3:56 pm
The postman picked it up today. I added the tracking # to the paypal transaction, so you should have received it. One additional point is that due to the value the USPS automatically bumped it up to signature required. Hope that's not too much of a pain.

PM from Mike Pierson 12 July @ 4:01 pm
Hi,

Thank you for the message & it is appreciated.

The signature confirmation is no problem, and is also appreciated.

Thank you again. I will send a message once it arrives to me, and leave feedback as well.

Mike Pierson

Email from Mike Pierson 13 July @ 8:11 am
Hi,

Tracking the CPK MEDIUM CHOPPER and wondering if there is a problem? The package has not moved and shows it is still “awaiting acceptance” was never scanned into a post office? Mike Pierson

PM from Mike Pierson 13 July @ 8:15 am
Hi,

Tracking the package again today, shows no movement of the box, never accepted or scanned into any post office or has not moved since you said it shipped?

Do you know where it is? Can you track it also, verify it was shipped?

Email from AR-Trvlr to Mike Pierson 13 July @ 8:17 am
Hi Mike -

My guess it's the wonders of the USPS efficiency. It was picked up yesterday at my office by the postman with two other packages. Both of those other two are showing as "in transit" so I assume that a scan was missed.

Brian

Email from Mike Pierson 13 July @ 8:19 am EDT
Okay but at $545 I am going to contact PayPal if there is no movement of the box this morning, & reporting a problem...

Surely you understand. I shipped packages yesterday, info is always provided.

Email from AR-Trvlr to Mike Pierson 13 July @ 8:42 am
Mike -

Do what you need to do, but I stand behind the deal. If it goes sideways I'll make it right. There is a reason that I insured it at full value.

I've had many experiences with USPS tracking where it might not even show until it's been delivered.

The expected shipment timing was three days. Personally I wouldn't get worried until the end of the day Tuesday.

Brian
Click to expand...

Probably not bad enough to leave a negative feedback, though ultimately that is up to you. I wouldn’t leave a positive feedback for a trade you didn’t feel positive about.

Just leave no feedback or neutral maybe.

Edit: also I want to add I had a package that was shipped and when I went to track it the same result came up “label created but not yet whatever”

When a friend of mine checked the package he was receivinf updates while I kept getting that same “label created but not yet” message. Something funny is happening with their tracking sometimes.
 
That's a whole bunch of worry for a whole bunch of nothing. I've had folks drop off my knife at a kiosk or something like that and no tracking info the next day. Track the number again 2 days later? It's "out for delivery". It's funny like that sometimes. Packages sometimes don't get scanned for whatever reason, and just skip to the next destination where it does get scanned and updated in the system.

As for feedback, leave what you feel you must. No money or no knife was lost out in the deal, so there is that...
 
Maybe a touch impatient, but he seemed pretty reasonable throughout for someone left in the dark buy USPS. He seemed to be working with you rather than against(no name calling or violent threats), just covering his bases. If you don't want to give a positive , I would give none. IMO it does not meet negative standards.
You can give USPS a negative IMO
 
Peter Hartwig said:
Maybe a touch impatient, but he seemed pretty reasonable throughout for someone left in the dark buy USPS. He seemed to be working with you rather than against(no name calling or violent threats), just covering his bases. If you don't want to give a positive , I would give none. IMO it does not meet negative standards.
You can give USPS a negative IMO
Click to expand...

Yes, it was USPS's fault!
 
I'm in Marietta GA, and I've had a box received to the buyer in OH and never showed accepted by USPS, even though I used the 24 hour machine and dropped it in the wall box. As the seller I went nuts explaining and reexplaining if it doesn't show I'll refund, but it got there with 0 tracking for the 2 days. USPS tracking position isn't always 100% reliable and I've sent package to NC from GA and it went to CA and WA first????, but eventually got there. I think buyers/sellers should look at each others feedback and if it's dozens positive, let the process continue before freaking out.
 
I'm glad everything worked out and commend both parties in their constant communication throughout. That really helps make these types of situations go smoother.

Peter Hartwig said:
Maybe a touch impatient, but he seemed pretty reasonable throughout for someone left in the dark buy USPS. He seemed to be working with you rather than against(no name calling or violent threats), just covering his bases. If you don't want to give a positive , I would give none. IMO it does not meet negative standards.
You can give USPS a negative IMO
Click to expand...

Touch impatient may be a bit of an understatement. It was just over 24 hours after the ship date and time when the PayPal and credit card companies were notified of a potential issue. PayPal was even informed that merchandise was not received. That is quite unreasonable considering the time frame. Yes, tracking info was not received yet and even though this may been his first time experiencing a hiccup like this, all it takes is a quick GBU or Google search to learn that USPS tracking is far from the most accurate or punctual system one can use.


@Mike Pierson A couple things. First, be glad that the seller was not nefarious of character. A scammers eyes would have lighten up when a mark offers to pay F&F and then you'd probably be out $500 with not much recourse.
Second, patience my friend. As others have mentioned, USPS tracking can be wonky and not update properly. Give it the two days Priority wait and more times than not you'll get the package right when you should. If you pay G&S, you have more than enough time to make a claim if you don't get it in a reasonable amount of time. To me, reasonable would be 2-4 days after shipping. That is when I would start looking into it and see if a claim needs to be made.
 
I will say that is far too impatient. The item was delivered in two days from the ship date. I understand it wasn't scanned in by the postal worker but to file a claim with paypal as a result of that? C'mon. AR-Trvlr even explained this happens, and if you have bought and sold before you know this to be true on occasion.

Further, if AR-Trvlr was looking to rip Mike Pierson off, he could have easily just accepted the Friends and Family payment instead of directing buyer to pay Goods and Services. Not to mention AR-Trvlr insured the package for the full amount and explained Mike Pierson would be made whole if worse came to worse. All that was needed was a little time (definitely more than a day or two), patience and understanding by both parties. AR-Trvlr had it, Mike Pierson did not.
 
To save me this exact type of turmoil, I drop the package off at the P.O. and get a receipt that states it has been accepted by the P.O. and shoot the other person a pic of the receipt. I know it's not everyone can do this, but it does save me from situations like this.
Personally, I wouldn't leave any feedback and explain why to the other person. I really don't know if it would qualify for a Neutral rating either.
 
You have 180 days to file the Pay pal claim
USPS is not going to let you file an insurance claim before 30 days
Not sure of the credit card companies , but it seems pretty long to file claim
I certainly don't worry before the original due date and give some time after if needed. If someone is running a scam, it has already been run. If you pay PP G&S and with a credit card it is very hard for you to come out a looser.

and yes I did understate the impatience part, but the guy seems nice enough and sometimes you do have to walk new buyers especially at a new price level through the process. I know I got a bit discourage when my 1st online knife buy took 2 weeks to get from Ga. to Fl., but I held in there and it did make it as have all the others both buying and selling(knock on wood)
 
I can understand your thinking ... and I agree sometimes more patience is needed ...

I also know if you read about the horror stories some have posted that it can make you nervous about that type of cash ...

First I can say tracking can be frustrating but it isn't all that unusual for this to happen ... and sometimes you have to give it a bit of time and see if it works itself out.

I don't think Mike had any malicious intent ... just seemed to be impatient and nervous ... but he didn't accuse you of anything malicious either ... hopefully he learned that these things happen and that he could have waited and if things didn't work out still have plenty of time to file with PayPal and his CC company ...

I'm glad it all worked out in the end and hope both of you are satisfied even going through all the stress ...

only you can decide what type of feedback to leave ... but just IMHO ... it doesn't warrent bad feedback ... just lesson learned hopefully ... and knowing these things do happen sometimes ...

but it was totally on the carrier so neither party should be given b
negative feedback as I see it.
 
Last edited:
As a seller, if you are not happy with the transaction (I can see why you should't be), don't leave a positive.
Impatience on buyer's side its not ok.
This doesn't qualify for a negative IMHO, as no one got screwed.
Maybe a neutral. Or no feedback at all. Up to you.
 
I would also recommend leaving positive feedback. Even though it was no fault of your own, the buyer was stressed out of his mind not knowing the status of his $545. You couldn't provide a receipt which I'm sure stressed him out even more and he still left you positive feedback when everything turned out OK.

You were stressed out too but in the end it all worked out for both of you. I don't see how leaving the buyer positive feedback could be a bad thing.
 
I read the entire email communications between the buyer and the seller. Both parties were able to keep polite and professional, so both deserve positive feedback :thumbsup:. And yes - the USPS deserves double negative feedback :thumbsdown::thumbsdown:
 
Always get your high value packages scanned at the counter to obtain a receipt, even if that means that you will have to wait 10-15 minutes in line despite the fact that you may have either printed the label online through PayPal or thru the USPS automated machine in your USPS retail location (which defies using the machine in the first place) but do not drop off in that wall drop off location! Most often, there's a USPS employee who carries his hand held device which can scan your package without going to the counter, but do make sure that it is "pre-paid acceptance" and that his hand held device can generate a receipt (some of those devices do not!). All of this only applies to domestic, NOT international for which you must stand in line and have it scanned by a counter clerk.

As to the essence of this thread, it does not merit a negative feedback. If the seller is not happy with the buyer's impatience, the worst case feedback ought to be a neutral. The buyer did not scam the seller and although jumped the gun on the PP dispute (would've really irked me too!) in no way, shape or form the buyer had acted or had communicated maliciously against the seller.
 
Lone_Wolfe said:
I'd say neutral or no feedback, not positive. This buyer is going on my no-fly list. My post office often doesn't post outbound tracking, even if you take it to the counter and get it scanned it. I don't want the headache.
Click to expand...
I think this is the direction I'm heading. What's interesting is that the postman *did* scan the package - that's what the "Shipment Received, Package Acceptance Pending" was for. I think the 'acceptance pending' was because the USPS uses contract employees on our route, and even thought he wore a USPS shirt and drove a USPS truck, the USPS won't say that they accepted it until it makes it back to the post office itself. And I've never had the opportunity to get a receipt when dropping packages off in person - at UPS stores yes, but not USPS.

One of my huge frustrations is that he got himself *nothing* by starting the process on Friday night. It was after business hours, so it wouldn't have gone anywhere until at least Monday morning anyway. All he did was wreck *my* evening since I've never had to deal with paypal freezing my funds.

I'm leaning towards neutral feedback as a warning to anyone else who might do business with him. They need to know that he's a high-maintenance buyer, that they should use a shipping method that has bullet-proof tracking (UPS overnight? USPS registered mail?), and that he should pay accordingly. Perhaps he should be upfront with that.

And I get that $500 is real money. It's real money to me too, yet I told him I'd make him whole. I guess my word isn't worth anything. However, if the money is such a huge deal to a buyer, perhaps they shouldn't be purchasing things from strangers on the internet. On the few occasions that I gamble I don't take more than I'm comfortable losing. I treat my internet purchases the same way...
 
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