Feedback question

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Billyvee

Feedback: +16 / =0 / -1
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Jan 5, 2013
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What are my options for dealing with someone leaving me a negative feedback even if he's lying?

I recently made a deal with a guy to buy a knife on a Friday. He said he would ship on Saturday or Monday. I emailed him on Tuesday around dinner time to confirm shipping. No response. I emailed him Wednesday morning. No response. On Wednesday night I emailed him again. I said that if I did not hear from him by Thursday I would have to file a claim with PayPal seeing as it appears he did not ship and would not return emails. That's 3 total emails between Tuesday and Wednesday. Finally Thursday he responds angrily mocking me for buying a cheap knife and wanting it to actually be shipped when he said he would. And I guess he's too busy to respond to emails or give a heads up if he's not going to ship on time. He ends up shipping and the knife is as described. I left him a negative review for not shipping on time and refusal to respond about said shipping. All I needed to hear was " don't worry it's on the way" instead he was a complete jerk about it.

Now he leaves me a negative feedback saying I emailed him 15 times over the holiday. After I paid him on Friday I sent him no emails until Tuesday night just to confirm shipping. I sent 3 total emails between Tuesday and Wednesday. The guy lied about shipping and then refused to answer my emails.

Is there anything I can do to rectify this?
 
"Retaliatory negative feedback ratings can earn you an infraction. Getting pissed off because a deal didn't go though is no reason to try and ruin someones rep. You are expected to conduct yourself in a mature and responsible manner, failure to do so will result in warnings or infractions as necessary"
I believe this is the rule that would apply here. I would take it to the Tech sub forum for help, though a moderator here may be able to do it also. If you want a moderator here to help you can hit the report triangle and report your own post. They should at least be able to guide you.
 
Seems like you got the guy aggravated by leaving him negative feedback first, so it may be possible that he exaggerated a bit. I don’t know what the moderators can do about removing negative feedback, but I do think that a person should be a bit more patient during the holiday season, and especially with all of the crazy Winter ice storms. Polite conversation is the key in any business deal. If you push the wrong buttons, on a person that you don’t know, they may not respond well.
 
I wasn't really upset that it was late. I was annoyed that he hadn't yet shipped and wouldn't respond. It was a couple days after the holiday. My only point was that if you're not going to ship when you say, a heads up would be appropriate. Our convo did get pretty heated when he finally did get back to me. He was pissed off that I had the nerve to ask him about shipping such a cheap knife. It was a Spyderco Manix. Not exactly cheap but the cheapest Ive bought in quite a while.
 
Peter Hartwig said:
"Retaliatory negative feedback ratings can earn you an infraction. Getting pissed off because a deal didn't go though is no reason to try and ruin someones rep. You are expected to conduct yourself in a mature and responsible manner, failure to do so will result in warnings or infractions as necessary"
I believe this is the rule that would apply here. I would take it to the Tech sub forum for help, though a moderator here may be able to do it also. If you want a moderator here to help you can hit the report triangle and report your own post. They should at least be able to guide you.
Click to expand...
Thanks for the info!
 
Only Spark can reverse negative feedback. There is an option on the negative feedback to dispute it. Use that. But be patient as it can take a month or more to resolve these issues.
 
stonesell said:
Seems like you got the guy aggravated by leaving him negative feedback first, so it may be possible that he exaggerated a bit. I don’t know what the moderators can do about removing negative feedback, but I do think that a person should be a bit more patient during the holiday season, and especially with all of the crazy Winter ice storms. Polite conversation is the key in any business deal. If you push the wrong buttons, on a person that you don’t know, they may not respond well.
Click to expand...
I certainly agree with being patient, but the seller could have notified the buyer of a delay of promised shipping or apologized latter for the delay. It sounds like he did neither. Knowing that there was no rush to file PP claims and that some can be very slow in shipping I would have given it more time, but I don't see a problem with the OP following up. I think the seller was wrong to leave retaliatory feedback, the ? is was the OP wrong to leave his. Probably not wrong, but maybe a bit harsh for the situation.
 
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