Fiddleback Outpost

Oh wow... That's confusing... Well they did a great job on their site.


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Yep. Very confusing. The announcement, the use of the name and logo, the use of videos from the forge all say it's you guys.
 
3let said:
It looks like we need to make a clarification. The Fiddleback Outpost web store is not us directly. It is a separate company that is establishing a store exclusively for Fiddlebacks and Fiddleback-related merchandise.

We need to work with them to modify some of the language and design on their site to make it clear that you are not dealing directly with us.

Please do support them, as well as all our dealers. They all help us offer a wider range of selections to you all. We'll work out the confusion on their branding as soon as possible.

Thanks for all your support!
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I like the site. I'll also echo the "confusing" comments.
 
Either way, so pretty cool stuff already for sale. That phillellow bushfinger is hot

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Hey everyone - sorry for the confusion. The Fiddleback Outpost is a website created by us (Sugar Hill Business Technology Group), working with the Fiddleback guys, to sell their knives (and some related accessories). We've been handling the marketing (or at least a portion of it) for Fiddleback for some time and we're just down the road aways from their shop. We manage their Facebook page, website etc. We can see the confusion with the Facebook post today (our bad - we're used to phrasing all of Fiddleback's posts that way), so we posted a clarification in the comments of the posting.

We appreciate your comments on the website and please recognize that this is just the start. We know that we have work to do. We also want to bring you accessories and related products that interest you (more sheaths, display boxes, Fiddleback apparel, etc.) so feel free to provide any feedback that you think would help.
 
Skystorm said:
That site is more than a little misleading. I think a lot of folks would love to support the Forge directly through their own web store.
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Skyler,

I don't think they are trying to mislead. Their goal is to build an online store that sells exclusively Fiddleback products and related merchandise, which is a unique feature among our dealers. We've worked with them to help them establish that connection (obviously, given the videos shot from inside our shop). I think they missed the mark at launch with the confusing language, but we're working that out right now.

We don't have any plan at the moment for a Fiddleback-owned web store, but we are working on improving access to us and our available inventory through Bladeforums to make it more efficient and convenient than just calling Phillip.
 
Fiddleback Outpost said:
Hey everyone - sorry for the confusion. The Fiddleback Outpost is a website created by us (Sugar Hill Business Technology Group), working with the Fiddleback guys, to sell their knives (and some related accessories). We've been handling the marketing (or at least a portion of it) for Fiddleback for some time and we're just down the road aways from their shop. We manage their Facebook page, website etc. We can see the confusion with the Facebook post today (our bad - we're used to phrasing all of Fiddleback's posts that way), so we posted a clarification in the comments of the posting.

We appreciate your comments on the website and please recognize that this is just the start. We know that we have work to do. We also want to bring you accessories and related products that interest you (more sheaths, display boxes, Fiddleback apparel, etc.) so feel free to provide any feedback that you think would help.
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First of all welcome to bladeforums. The key around here is to do exactly as you did in your first post-- If you make an honest mistake, shine the light on it and say that you messed up. Correct it quickly and we'll all have a good time.

Obvously there is a difference between selling fiddleback stuff exclusively and being the exclusive seller of fiddleback stuff....honest mistake and I;m sure you'll sort it out quickly

Again, welcome to the campfire.
 
Marc is a friend and neighbor of mine. He has been in charge of our marketing since the beginning. He is running the outpost page. He is basically a dealer. We sat down and discussed the misleading terms today and changes will be made to clear that up. Sorry for any misconceptions generated. This is my fault for not being more vigilant with checking the site before the launch. Marc is trying to help us sell more knives and help us with merchandising. Please do not take any of the mis-wording the wrong way.
 
Fiddleback said:
Marc is a friend and neighbor of mine. He has been in charge of our marketing since the beginning. He is running the outpost page. He is basically a dealer. We sat down and discussed the misleading terms today and changes will be made to clear that up. Sorry for any misconceptions generated. This is my fault for not being more vigilant with checking the site before the launch. Marc is trying to help us sell more knives and help us with merchandising. Please do not take any of the mis-wording the wrong way.
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Thanks for clarifying it. It's good to see more advertising and I think this site is good.
 
BTW, if you want to buy directly, Fiddleback Fridays, and also a call to the shop both work. Phillip is a cool guy to talk to, and a knife nut just like the rest of us, so there are more than one reason to bend his ear.
 
Fiddleback said:
BTW, if you want to buy directly, Fiddleback Fridays, and also a call to the shop both work. Phillip is a cool guy to talk to, and a knife nut just like the rest of us, so there are more than one reason to bend his ear.
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Contacting the shop has been a bust for me. Apparently the knives in reserve are few and far between.
 
CAD said:
Contacting the shop has been a bust for me. Apparently the knives in reserve are few and far between.
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I had better luck with the reserves. Although I struck out the first couple of times that I asked, I was able to snag a Kephart recently. Phillip was super helpful, patient, and joy to converse with, and Andy was very accommodating since the knife needed a second look.
 
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CAD said:
Contacting the shop has been a bust for me. Apparently the knives in reserve are few and far between.
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Sorry u had a bad experience. I have twice called the shop and snagged knifes I wanted. I think I talked to Phillip, and he was very helpful.

BTW, Phillip is a huge Michael Bolton fan, so if u feign interest in MB or hum one of his tunes you will get better service.
 
ncrockclimb said:
Sorry u had a bad experience. I have twice called the shop and snagged knifes I wanted. I think I talked to Phillip, and he was very helpful.

BTW, Phillip is a huge Michael Bolton fan, so if u feign interest in MB or hum one of his tunes you will get better service.
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oy vey

glad i could help

keep on rockin MB
 
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