Final update with microtech horrible waranty service mess.

T

Tony 11

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I finally got back after 6 months my flipper from Microtech , after 6 months of lies and bs, finally i got it back ok , no issues , i think I got enough . My knife needed a part replacement , I did not bother to call them to much or other things . I called there once per month to check . The job maybe took 10 min to fix my knife and it was 6 moths for real. Unbelievable from a company with such a reputation<whatever> selling expensive products and treat the customers like shit. I am done buying any Microtech knife or product . Good luck to you all , but this was my worst experience as a customer ever for me.
Ps I am very busy person and I am not on line here much , I hope you understand this . I just wrote this for others to be informed and you guys to be careful when decide to buy Microtech products.
 
I feel bad for you. Kinda makes me not to buy Microtechs in fear of that this may happen but i really like their designs and look. It s same like being in love with a girl who treats you like a shit.
 
Never had a problem myself with 3 warranty returns in 16 years.

Sorry for yours...
 
I used warranty/repair/customer support one time. I was given a timeframe in which the work was to be done and it was within the stated timeframe. Laurel mDe suggestions on how to ship my knife and I followed them to the letter, and when I received my knifeback it was as good as new. I cannot complai. Granted stuff has changed a bit over the years and most recently Microtech moved. No idea at this point what is going on as I have no needed to send anything back.
 
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I really don't mind their warranty or service at all. I too had to wait a very long time to get my knife back; just a little over 5 months. In my opinion, they make the best knives on the market for my needs and wants. Their quality, tolerances, style and "wow factor" to me are simply unmatched.

I found that when I called their customer service number, someone answered. When I sent an email, I always received a response. I will admit that while my knife was gone for the 3rd and then 4th month, I was getting frustrated. But I did find that when my knife came back a major blemish was fixed and it looked brand new again along with the broken firing spring getting replaced. After that all was forgiven. And I have indeed bought another Microtech just a few weeks ago.

I guess the way I look at it now is; if I know going in that the service will take a long time, then I can be prepared for it and just deal with it like anything else. RevDevil has pointed out in the attached thread some of the massive obstacles Microtech has had this year. So again; I can cut them some slack. http://www.bladeforums.com/forums/showthread.php/1216418-MT-Scarab-and-Thumb-Strength/page2


Just my .02
 
I had a little wait for the return of my Troodon but Laurel and Microtech have always stepped up for me.
rolf
 
So lets see...the service was bad because they fixed your knife?

The service was bade because they fixed your knife for free?

The service was bad because they put up with a phone call a month for 6 months and still fixed your knife?

The service was bad because they took 6 months to fix your knife and promised it...When did you say?

The service was bad because you are a very busy person and want everything yesterday?

Thanks for your public service announcement...won't stop me from wanting a HaloV, best production OTF in the world :)
 
brownshoe said:
So lets see...the service was bad because they fixed your knife?

The service was bade because they fixed your knife for free?

The service was bad because they put up with a phone call a month for 6 months and still fixed your knife?

The service was bad because they took 6 months to fix your knife and promised it...When did you say?

The service was bad because you are a very busy person and want everything yesterday?

Thanks for your public service announcement...won't stop me from wanting a HaloV, best production OTF in the world :)
Click to expand...

Don't be ridiculous... If you do not think that a 6 month wait time is ludicrous for a knife company, there is something wrong with you. Why is it that just about every other knife company can repair your knife in no more than two weeks and Microtech needs to take 6 months? I can not believe how you think this is acceptable.
 
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6 months is insane for a warranty job. I can tell you this from experience... When a customer sends in a knife due to warranty service, fix it right away and get it back. I could understand if it was a one man show over there at Microtech but Its not...That's called pure laziness and not user friendly customer service.

I have used almost every production knife company's warranty service and everyone of them have always had a turn around of 2-3weeks at most...


I do however want to say I did not read the other thread the OP had and it seems that the OP might be from another country so the wait time could be influence on shipping times as well.

Just my .02
 
Yea I bet Microtech employee's sit around and laugh at all the warranty work while they screw off all day. 6 months is a long time for sure but I doubt it's because they have no work ethic . I am sure they will get it together soon enough.
 
Shut up and wait
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If you read the link that I provided above you will see that Microtech has had some major hurdles to overcome this year. From what I can tell, they've had a bad batch of OTF springs and are trying to make right, they were also a major sponsor for the 2014 Blade Show and other shows, plus they moved. Not to mention they just developed a brand new knife called the Anax. I wouldn't wish all of that on my worst enemy. Plus as RevDevil has pointed out in the attached link, they only have around 20 employees.

With that being said, is their service going to take longer this year? I don't see how it couldn't..
 
Clinto. said:
If you read the link that I provided above you will see that Microtech has had some major hurdles to overcome this year. From what I can tell, they've had a bad batch of OTF springs and are trying to make right, they were also a major sponsor for the 2014 Blade Show and other shows, plus they moved. Not to mention they just developed a brand new knife called the Anax. I wouldn't wish all of that on my worst enemy. Plus as RevDevil has pointed out in the attached link, they only have around 20 employees.

With that being said, is their service going to take longer this year? I don't see how it couldn't..
Click to expand...

I have zero pity for companies who want to do more with less and then fall short in a certain area of business...
They know very well there will be issues and returns for service will happen, this is not Tony's first rodeo in the knife industry.

You need to make sure you can service your product in a REASONABLE time frame, not just make as much of it as you can.

6 months is not reasonable, I doubt you can argue that sensibly.

I am really happy that Microtech continues to innovate, bring out new models, play a major role in blade, but take care of your customers first, or the rest of it doesn't mean much.
 
I guess it just depends on how much you enjoy their product. I personally do very much. And like I said, knowing that their service takes that long will make no bearing on decision to purchase more of their products.

I personally will cut them some slack, if you choose not to, that is totally fine. Everyone gets to have their own opinion.
 
Knifein said:
Don't be ridiculous... If you do not think that a 6 month wait time is ludicrous for a knife company, there is something wrong with you. Why is it that just about every other knife company can repair your knife in no more than two weeks and Microtech needs to take 6 months? I can not believe how you think this is acceptable.
Click to expand...

You assume that Tony11 is telling the truth and the whole truth. Maybe they told him from the get-go it would be late. What was the warranty problem? If it's so easy to fix, why not do it himself? Maybe he was a jerk on the phone and got put in the "jerky pile". Maybe they are humans and lost it in the shop.

If he bothered to do a minimum of research, he'd know that they are slow on service, but get the job done. You know the old saying, Fast, Cheap or Good. Sounds like he got Good and better than Cheap (i.e. Free) just not Fast. Which would you prefer for your knife...Fast Cheap or Good? I've gotten quick warranty repairs from some "major manufacturers" that quickly went back for a redo.
 
brownshoe said:
You assume that Tony11 is telling the truth and the whole truth. Maybe they told him from the get-go it would be late. What was the warranty problem? If it's so easy to fix, why not do it himself? Maybe he was a jerk on the phone and got put in the "jerky pile". Maybe they are humans and lost it in the shop.

If he bothered to do a minimum of research, he'd know that they are slow on service, but get the job done. You know the old saying, Fast, Cheap or Good. Sounds like he got Good and better than Cheap (i.e. Free) just not Fast. Which would you prefer for your knife...Fast Cheap or Good? I've gotten quick warranty repairs from some "major manufacturers" that quickly went back for a redo.
Click to expand...

At this point, I see no reason to not trust what Tony11 is saying.

There is slow, and then there is half a year.....

Half a year?! Think about that for a minute.

I have nothing against Microtech, I think they make one hell
Of a knife, with tolerances that are better than most, But a month turn around on a 'standard' repair is the max they should let anything sit.

It's just good business, and they should make a better effort to never make anyone wait 4/5/6 months for a repair job on a production knife.

Being successful in business has a lot more variables to it than just making a good product.
Some companies have to learn this the hard way.

Microtech will never fully know the extent of the business they are loosing because they can't service their product in a reasonable amount of time. (For the most part)
 
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Glad you finally got it back, too bad it took 6 months. If the person collects high end knives it may not be that bad, but if that is there best knife and EDC, 6 months is a looong time.
 
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