First issue with Becker QC. What to do?

Snakedoc said:
And that's the attitude right there that drives more and more retailers to step out of the return process. I wouldn't expect a retailer to remove handle scales and check for straightness. Again, it is an "affordable production knife".
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What? Thankfully and obviously my standards are higher than yours.
I wouldn't expect a retailer to send me a bent knife - TWICE. :rolleyes:

19-3ben said:
Ya know, i wouldn't expect a retailer to do complicated testing on each knife. But, as a business owner, if someone comes to me looking for a replacement because something is wrong. I'm going to take the 3 minutes that it takes to look at the replacement item and make sure I'm replacing it with an item that has exactly the same issue.

Imagine what a clown i'd look like if someone says "I have a bent knife," and I graciously replace it with another bent knife.
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Odog27 said:
I'm glad you didn't settle for the warped blade.
Some of the opinions expressed in this thread made me nervous. Gross imperfections, such as your first example, are not okay. Companies don't want you to own defective examples of their product. It reflects badly on their whole reputation. Accepting that blade would have done disservice to kabar and yourself.
A responsible retailer would/should have inspected the replacement they were sending out.
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+1,000, thank you both.
To the OP, glad you got it sorted out. Like I said, sounds like maybe the retailer is dumping a batch of seconds or something. 'Affordable' should never mean defective, unless advertised as such. Odog27 is right; accepting that blade would have done disservice to Kabar/Becker and they do make a quality product. Enjoy your new blade! :thumbup:
 
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FloridaBlade said:
What? Thankfully and obviously my standards are higher than yours.
I wouldn't expect a retailer to send me a bent knife - TWICE. :rolleyes:
Respectfully, my standards are realistic.

Retailer vs manufacturer here.... The retailer assumes partial responsibility for the item he/she/they are selling, however the manufacturer is the sole responsible party in regards to quality and manufacturing issues of their product.

I would expect the retailer to give the best in customer service but I would not expect them to be responsible for a quality control issue. The root of the issue is with Kabar not the retailer.
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Snakedoc said:
Respectfully, my standards are realistic.

Retailer vs manufacturer here.... The retailer assumes partial responsibility for the item he/she/they are selling, however the manufacturer is the sole responsible party in regards to quality and manufacturing issues of their product.

I would expect the retailer to give the best in customer service but I would not expect them to be responsible for a quality control issue. The root of the issue is with Kabar not the retailer.
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Um, not if the retailer is intentionally selling defects or seconds, which happens all the time in online sales.
Go back and read what I wrote about my fishing lures. Retailer ships customer a bent knife (twice???) and you want to defend them? Okay be my guest, but they will soon be out of business and rightly so. I have my own business, and if have already had CS issue with a buyer, you better believe I'm personally checking that second order before shipping. But it's an "Affordable production knife"... LOL yeah okay.
 
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FloridaBlade said:
Um, not if the retailer is intentionally selling defects or seconds, which happens all the time in online sales.
Go back and read what I wrote about my fishing lures. Retailer ships customer a bent knife (twice???) and you want to defend them? Okay be my guest, but they will soon be out of business and rightly so. I have my own business, and if have already had CS issue with a buyer, you better believe I'm personally checking that second order before shipping. But it's an "Affordable production knife"... LOL yeah okay.
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INTENTIONALLY selling seconds or defects... But when Becker sells it to them, then it's NOT intentional... Let's keep that in mind...

Has it occurred to you the dealer may have checked every one of those he had, and that they were all curved to one extent or another?

My BK-9 was also badly warped, with a badly off-centered edge to boot: Is my Canadian import dealer also sneakily putting "seconds" on his shelves as part of the anti-Becker conspiracy?

People have been noticing Beckers are curved for years (most don't notice), probably an endemic cooling issue, with some threads here specifically devoted to the issue...

Did someone ever find any of the cheaper Ontario Knives to be cooling curved as well? Never heard of any...

So two Beckers in a row are curved (Wow, astonishing jaw-dropping surprise right there: I never would have guessed...), and now this is the dealer's fault? Am I getting this right?

Gaston
 
Gaston444 said:
Has it occurred to you the dealer may have checked every one of those he had, and that they were all curved to one extent or another?
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You mean like, if the dealer checked them all and knowingly sent another bent blade anyway?
If so, then NONE of them should have been sold or shipped, unless advertised as such. Customer had already complained about this problem, so in your scenario the dealer's fail is even worse.

Gaston444 said:
My BK-9 was also badly warped, with a badly off-centered edge to boot: Is my Canadian import dealer also sneakily putting "seconds" on his shelves as part of the anti-Becker conspiracy?

People have been noticing Beckers are curved for years (most don't notice), probably an endemic cooling issue, with some threads here specifically devoted to the issue...
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All I know is the Beckers I have purchased aren't bent. And if I was a retailer, I would never send out a bent blade twice to the same customer. And I don't think retailers sending out DOUBLE SHIPS of bent Beckers is a common issue. Here is the word as stated from the manufacturer:

CoolBreeze135 said:
Per my earlier reply, I emailed Kabar with a some questions. I did not outright ask for a replacement. Rather, I asked if it was a common issue and if discontinuing the 5 made any difference for CS inquiries. I got a quick reply saying that the warped blade was not a common issue, and that they would replace it with a hand-picked one. They sent a pre-paid label right away, and I got it in the mail.
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imho, it's not any dealer's responsibility for fit and finish of a product in a box.

it's a mass produced item.

esp when the retailer is a very very very large river store, right on down to a typical box store, or a mom and pop

you think they qc the lawn mowers and the nuts and bolts in the bins in a local hardware store?

you think a local car dealership makes sure all the fitment on a new car is correct? yeah, that destination fee? nope.

ain't nobody got time for that.

you find a defect, you call the maker on it. the dealer will usually hand it, as a first defense, but ultimately, the maker of the brand does.

the vendor is not at fault, how can they be?

esp when it would require above average knowledge of a given product to diagnose the issue

a big big store like "the river" would probably just put a returned product that is not obviously damaged back in circulation, not everyone is picky like we are.
 
yet again, the saga of the warped 9 resurfaces...:yawn:
 
Gaston has single handedly kept me from buying Becker knives. Except my 16, but that was PG (pre-gaston). But nothing post-gaston. Except my 9. And a couple of 15's. And a 7, 10, 11, a pair of 5's, a pair of 14's, and a 4. Ok, three 4's. Other than that his crusade has been successful.
 
Gaston is a joke...
I checked all four of my BK5s and their perfect.
The original from a few years back, my daughters from Dex almost 2 years ago, and 2 from the 21 package. That's a pretty good time spread.

Some loser has an issue with one blade years back and carries on and on... never chimes in ever except with the same old BS every time. He's a disgrace, never has anything to actually contribute. That's the life of a troll I guess.

At least we haven't heard about how his soft hands hurt from the rare occasion he actually attempts to use a knife.
 
oh, he's been a regular troll for some time. Seems he also has issues with bevels, flat vs hollow grinds, hollow handled knives, etc. Dude is a bore, to say the least.
 
keep on OP topic or take it somewhere else
 
not trying to be a smart-ass, but I think those pics are relevant. Those 5s seem to have a very regular grind. I did check my first 5, and still need to check 2 more, but they all seem to be ground right. I have never had a problem with BK grinds, and never had a bent blade come from Olean. Hope the OP got his issue sorted out.
 
zuluninja said:
not trying to be a smart-ass, but I think those pics are relevant. Those 5s seem to have a very regular grind. I did check my first 5, and still need to check 2 more, but they all seem to be ground right. I have never had a problem with BK grinds, and never had a bent blade come from Olean. Hope the OP got his issue sorted out.
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I added those pics after the fact lol
I had something a little better but late to the show...

That's 2 of my 5s the other 2 are still boxed and are perfect.
I also checked the two free BK4's for shenanigans but found them nicely ground as well.
Nothing going on direct from the factory even in the freebies.

It does seem a bit odd that the retailer would have 2 in a row. I would suggest they check their remaining stock and contact Ka-Bar or their supplier if they didn't get them from the factory. I have some factory seconds that I can tell why they're seconds other than the second marking.



http://www.bladeforums.com/forums/showthread.php/1420886-Snark-Yurty-to-me/page44
 
Interesting thread guys. Here's my 2 cents. I just checked my BK5 and like the few other Beckers I've owned it's spot-on. The OP's blade is really poor IMHO, and it's a bit pathetic to have it replaced with another bent and poorly ground knife. If it were me I'd let Kabar know what I received and what they allowed to make its way through their QC process. Doesn't matter what the cost of the knife is but rather what is the customer receiving and will they want to buy another product from us.
 
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