I was wondering what people thought I should do in this situation. And when.
I ordered a number of sheaths for folding knives from an army navy type outfit.
When the order came, several items were incorrect (fixed blade sheaths sent instead, e.g.). Other were not what I wanted, and I wanted to return them.
Sent an email.
No reply at first. Called the company and they said hadn't checked emails, but were sending out a ups reply sticker. Also got reply email.
After one week and nothing, I sent everything back on my dime. It's now two weeks on the ups sticker and one week since I shipped back.
Normally, in a good faith situation, I would wait several months to see a refund appear on my credit card statement. But given their original incompetence and the subsequent falsehood, I'm leery.
So two questions:
1) what steps should I take? I'm thinking of contacting Master Card fraud. Yes/no? Anything else?
2) how much time should I/can I give them before I take action?
My thanks for any advice on this.
I ordered a number of sheaths for folding knives from an army navy type outfit.
When the order came, several items were incorrect (fixed blade sheaths sent instead, e.g.). Other were not what I wanted, and I wanted to return them.
Sent an email.
No reply at first. Called the company and they said hadn't checked emails, but were sending out a ups reply sticker. Also got reply email.
After one week and nothing, I sent everything back on my dime. It's now two weeks on the ups sticker and one week since I shipped back.
Normally, in a good faith situation, I would wait several months to see a refund appear on my credit card statement. But given their original incompetence and the subsequent falsehood, I'm leery.
So two questions:
1) what steps should I take? I'm thinking of contacting Master Card fraud. Yes/no? Anything else?
2) how much time should I/can I give them before I take action?
My thanks for any advice on this.
