Good Francisco Vaz - Issue Resolved

Elika

Elika

Basic Member
Feedback: +1 / =0 / -0
Joined
Aug 30, 2021
Messages
30
I initially had some trouble reaching Francisco for three weeks starting at the end of June, and was worried about my order status. Francisco has since reached back out to me and updated me with progress photos of my order, and they are nearly complete. I believe the flooding in brazil during May put a strain on his books and schedule but it appears that he is working hard to make everyone's orders now. So far, other than the flooding in May and June, he has been great to work with and I am looking forward to receiving my knives.
 
Last edited:
Recent thread where it sounds like he did eventually make good;

Francisco Vaz —-

See my comments on page 5 for updates. Please disregard any positive endorsements that I have given Francisco. I accept my part in ordering and pre-paying for knives with a new international maker. However, I have been promised that at least 5 knives were shipped by DHL February 10, 2024. DHL...
www.bladeforums.com www.bladeforums.com
 
I can't speak to your situation, but I commissioned a set of knives from him and had similar issues. I would ask to see their progress and get pictures of someone else's knives that would be "like" mine, a discription of an upgrade his shop was getting, or radio silence. He's just not communicative and shipping is a bit of a shitshow. All that said, I love the knives he made for me and don't regret the purchase at this point. I hope things work out and you get the knives you ordered. I'm sure you'll love them if you do.
 
He actually has responded to my e-mail today, and has been in contact since.

I have received updated and timestamped photos of my order's knives, and I am confident that everything will work out.

I have edited my posts to reflect my positive experience with the resolution of this issue.
 
Last edited:
From the previous thread about this the maker posted an email that was set up specifically for customers that were in this situation to contact him. Maybe try this email if you haven't already.

Francisco Vaz said:
Any member with on going orders with me, if you dont trust anymore my work, that is completely ok and i wont fight on it
I have created now this email fvaztroubleshooting@gmail.com - please contact here if you have order with me and would like to discuss any problems and asking for a refund. It will be honored and it will be fast.
Click to expand...
 
Burke said:
Recent thread where it sounds like he did eventually make good;

Francisco Vaz —-

See my comments on page 5 for updates. Please disregard any positive endorsements that I have given Francisco. I accept my part in ordering and pre-paying for knives with a new international maker. However, I have been promised that at least 5 knives were shipped by DHL February 10, 2024. DHL...
www.bladeforums.com www.bladeforums.com
Click to expand...

You are not alone. The above link was my thread. You should read the entire thread. There were several similar complaints. I requested a refund after losing hope about deliveries. We reached an agreement on an amount and Francisco made the payment. Settling a claim instead of delivering on promises is not exactly “making good,” but it was a resolution.
 
Last edited:
Jaysdad2 said:
You are not alone. The above link was my thread. You should read the entire thread. There were several similar complaints. I requested a refund after losing hope about deliveries. We reached an agreement on an amount and Francisco made the payment. Settling a claim instead of delivering on promises is not exactly “making good,” but it was a resolution. I feel lucky that I didn’t lose more than the use of my money for a year. Francisco also promised several additional knives “to be fair” for using my money and not delivering after he said the orders were shipped. Still waiting on those. He did recently contact me about sending one extra knife of higher quality, but communication stopped again.

One bad customer experience can happen to anyone. Multiple similar bad experiences with the same excuses and the same apologies has a much more sinister feel. I will be surprised if he makes good on his extra promises to me and/or all the other folks here.
Click to expand...
Yeah I linked your thread because I wanted to let the original poster know this was not a one-off with Francisco Vaz Francisco Vaz .
 
Patience is wearing thin with me🙁. I know that the shipper and weather is beyond his control but my order from Christmas is still waiting for pick up. Waiting until the end of the month then I’m done with this and asking for a refund🙁
 
Last edited:
You must log in or register to reply here.
Back
Top