I don't know why everyone is getting infuriated at this story without knowing all of the facts. Some things that jumped out at me right off the bat are:
-We don't know if the father had in fact tried to enlist the employees help in talking the child out of the knife.
- We could assume that the father brought this child in to buy his first knife and this father is not like all of you and knows every knife inside and out. Maybe the father doesn't know what a balisong is but the kid insisted on buying it and the salesperson is educating them.
If someone tries to sell me on something different than what I was planning on buying, I am fine with that. I listen and sometimes they bring up a pretty good point about something I had not thought of. When I first got into firearms the guy at my local shop would steer me into a different direction than I was going to go because he had a lot more knowledge than me at that time. Looking back I am happy that he did so. The same salesman is who I saw when I decided to go with my GF to purchase her first firearm for concealed carry. We had decided what we were going to purchase and when we got there there were some concerns he brought up with the firearm that had not even made it to the internet yet about some of its malfunctions and problems being encountered. We left with another firearm. So was he out of line to talk me out of what I was there to purchase? The firearm was in the case! Should he just have sold the firearm to me because I said that is what I wanted? I don't believe so, I am glad he was there to assist and talk to me about the purchase I was there to make. It is because of my first interaction with him that I have purchased every single firearm from him.
We also do not know if the father heard his remark about stitches. Now I am going to say that his comment was out of line but so many of y'all are stating I would do this and do that! Wow! Y'all wanna get so confrontational so quick with this salesperson in this short story, and we don't know and most likely the OP doesn't know the whole story. He was just relating what he had witnessed.
Moral of the story for me is that I am glad I do not buy my "new" knives there that have been spine whacked. You are going to get rude CS people almost any place you go. To me I would have just let it go and gone elsewhere for future purposes. I will choose my battles and to me such a snarky comment does not warrant a huge confrontation. This guy is probably a minimum wage employee, so if I chose to create a scene, what will I have accomplished? Maybe feel better about myself that I won a battle against this guy using management. What for?
I don't see anyone getting infuriated, this is a
discussion forum, and we are discussing the story provided.
It's true that we don't know every last factual detail involved in the story. But if we limit our discussions to only those topics where people can provide sworn affidavits, video depositions, and verified witness statements regarding what occurred and what everyone was thinking, there isn't going to be much discussion going on here.
You had a good experience at a gun shop with a knowledgeable employee, that's great. If you require help to determine what you should buy then it's great that there was a more knowledgeable person available to advise you. But there's a big difference between a knowledgeable and helpful person offering their advice, and a smart-ass who thinks he knows better than everyone else trying to tell people what they should buy, and then making rude comments when their suggestions are not followed.
Visit enough gun shops, and sooner or later you will meet "experts" who don't know nearly as much as they think they do. But that certainly won't stop them from telling you what you should buy, and why you're an idiot for wanting something else, all while they spin and slam the cylinder closed on a revolver, or let the slide slam shut on a semi-auto.
As far as what will be accomplished by complaining about a rude employee, if more people were willing to speak up when they encounter a rude employee, or bad customer service, perhaps there would be fewer rude employees and better customer service. And no matter what an employee is paid, that doesn't excuse rude behavior. I once made minimum wage, and if I was rude to customers, I would have been fired, and rightly so. I currently own and run my own business, and if one of my employees were rude to a customer, I would very much want that customer to tell me so that I could deal with it, because that employee's behavior reflects on me and might cost me future business.
Some people want/need advice on what they should buy, and some people don't. Some people choose to ignore rude employees, and some people choose to complain. Different strokes.
and filled my tank up today without a moment's hesitation at $2.31/gal. Not a big fan of the self checkouts at stores, but I use them if I am making a small purchase.
