G

[rdave]

........

 

[CROWEMAG]

This brings up an important point about great Eastern Cutlery quality and warranty. GEC has an excellent team of knife makers producing an excellent product. Should you decide it necessary to return a knife to GEC they will gladly repair it or if available will replace it without question unless the knife was obviously abused.

But, you may have noticed that a couple of dealers have now united to stop the flood returns that they deem "were absolutely not problems" and "had to laugh" at a customer requesting the dealer perform a quality check on the knife prior to shipping.

These dealers are now considering a restocking fee. This restocking fee is to pay for the work they expend returning the knife and or to discourage the customer from returning the "no problem" issue knife in the first place. And the new thinking on returns qualifies knives that are "sub $100" compared to more pricier knives and well, what do you expect for a pocket knife that is less than $100...Of course sub $100 knives are still a costly knife to a lot of us and GEC doesn't have two shops, one shop producing poor quality sub $100 knives and one shop the better quality and more pricier knives.

Let's see, take a gallon of paint back to the local hardware store because you didn't like the color and its, ok, no problem what color did you want? Or take some jeans back because the stitching was imperfect and, sure grab another pair. You can even return a new car to the dealer these days if it doesn't meet expectations in the first month or two.

We have already established that GEC is arguably producing the best production pocket knife on the planet today. So what would happen of the GEC charged the dealers a 15% re-stocking fee. A few dealers have discontinued posting the sought after knives up on their web store for sale - no need to post them up as the new knives are mostly spoken for before the dealer gets them. Dealers have a ready available client list to sell to and for the most part, dealers stopped shipping USPS Priority in exchange for the less expensive USPS 1st class and shipping out depends on when the dealer puts the knife in the box or bag and USPS comes around to pick up the packages.

At times a customer can get the impression dealers have a low gratitude for a customers' business or just don't need the one a month GEC knife buyer. Many knives are sold by the dealers on a "reserved" basis. So you hear the GEC buyers on BF saying; I looked at my phone and went over to my computer and they were all gone by the time I got there. Or, I complained about how difficult it is to buy a GEC knife these days particularly on a "reserve" process and was told to find another dealer.

Yep, I think the tipping point for customer service is here...GEC has created a much coveted product sought after by collectors and users all over the world today but may have stumbled developing that ever important dealer organization. Customers humble for the dealer to appreciate a customer because in some cases it has seemingly become a mostly take it or leave it, don't call me business.

Without forgetting the other hand, there a few really good dealers out there that sincerely appreciate peoples' business and the knife arrives 2 days after ordering more than meeting the customers expectations - the good ones know who they are and thank goodness they are out there.

Thank you for the well though out reply. Shed some light on a few things for me. Trust that I am not too terribly picky and know that things will not always be perfect for me. The knife in question rattled when you moved it the blade was so loose, otherwise I wouldn't have wanted to part with it for even a second to send it to GEC for repair. I am glad they stand by their product and offer a good warranty service. I realize they cannot be like Buck and their forever warranty as they are not a huge company like Buck, probably owned by another huge company. I will gladly accept whatever wait time they give me because I know it will be repaired right and I will cherish this knife for the rest of my life. I have right around 25 GEC made knives and this is the only one I have ever received with an issue. I can accept that. I don't want you guys thinking I was ragging on them or being picky. I just want to use this sucker! Thanks.

 

[rdave]

........

Thank you for the well though out reply. Shed some light on a few things for me. Trust that I am not too terribly picky and know that things will not always be perfect for me. The knife in question rattled when you moved it the blade was so loose, otherwise I wouldn't have wanted to part with it for even a second to send it to GEC for repair. I am glad they stand by their product and offer a good warranty service. I realize they cannot be like Buck and their forever warranty as they are not a huge company like Buck, probably owned by another huge company. I will gladly accept whatever wait time they give me because I know it will be repaired right and I will cherish this knife for the rest of my life. I have right around 25 GEC made knives and this is the only one I have ever received with an issue. I can accept that. I don't want you guys thinking I was ragging on them or being picky. I just want to use this sucker! Thanks.