GEC -- they care about their customers

Aias

Aias

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Aug 1, 2012
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I just wanted to add to the already good reputation of GEC; they fixed my #42 Missouri Trapper (cocobolo) free of charge and in a timely fashion (less that 2 weeks). Basically the problem was the ridiculously difficult pull to open both blades--I would say 9, approaching 10. I managed for a while, with extreme care, but it just was not practical. This was too bad because I absolutely love this particular knife--the pattern is great, but besides that its manufacture date and serial number coincide with my birthday, so it has great sentimental value for me. Well, I contacted them with my issue, and they said to sent it to them; a few days pass and I follow-up to see how things are progressing... I'm told that it is nearly done and should be going out the next day. Then a snag develops, Chris (Christine Tucker) says that she is not satisfied with the repair, especially the secondary blade; she tells me that she is bringing the issue up with the president of GEC, and that they promise to get things just right for me asap. Little less than a week later, the matter is resolved, the knife is back in my hands and it is perfect! Still lots of tension but not nearly impossible to open. I would now rate it at about a 7 in terms of pull. Lastly, I received a phone call from GEC just before it went out confirming the return address and assuring me that the knife was much more manageable. They included a pull key as well... of course, since they made things right there is no need for it! Thanks GEC! I have several of their knives and will very, very likely buy more!
 
That is awesome. :thumbup:

I'm very pleased to hear good things about the company. I plan to buy more than just the single knife that I have now, and while I don't usually need a warranty it's nice to know it's there. It seems to me that slipjoints are a little more finicky to make than "modern" knives, maybe partly because they have so many hand fitted, machined and assembled steps (apparently especially so in the case of GEC), but so far I am more than pleased by the quality and attention to detail.

Even without the warranty GEC seems to represent a good value. With it it seems like a no brainer.

:thumbup:
 
Good to hear&know. I have many GEC knives, and so far, never had a returnable issue. I wish I could say the same for other well known brands....
 
Thanks guys, glad to be of help.

HOWEVER, there has been a development! It looks like the folks at GEC accidentally replaced my serialized bolster (#13) with a plain one; I contacted Chris and she said that she was so sorry and I could send it back and they'd take care of the mistake immediately. Just waiting to see if they'll cover shipping. I understand mistakes happen and am fully confident that they'll make it right.

I'll keep you ladies and gents posted...
 
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I sent my 23's, one a single blade, and one a two blade, in for the same issue. Haven't heard anything from them, the package was insured over 200, needed to be signed for. I called spoke with Chris, and she said that they were going to pick it up from the PO. Not all that long ago, I am interested to see what they do with them. Bear traps that would scare a kodiak! Good to read this.
 
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