Support BladeForums! Paid memberships don't see ads! Hi , i have a Gerber Suspension tool that has a broken (insert name) peice, i have no idea what it's called but it's a crucial part for the opening/ closing and staying open. Gerber USA says send it in for repair/replace at their discretion, but for the costs involved shipping etc i would prefer to fix it myself. See pic for part in question. Anybody know where to obtain parts ?. TiNi
Send it back to gerber for repair/replacement. From the pic it looks like it snapped off. I have gerber diesel and the lock broke on it. Sent it back and about 10 days later had a brand new one with the bit kit. I have about five or six gerbers but they never get much use since I got my sog multi.
Despite my lack of enthusism for Gerber products (for one their steels do NOT impress me, or their locks) I have to give their customer service two thumbs up. Had an issue with a major lock failure on my paraframe II over a year after purchase, sent it back to them and got a brand new one in the mail a couple weeks later.
Thanks for the input so far, Gerber was prompt in replying to my email, i'll give them that. My concern is 'at their discretion', being that i have to pay to ship it there and it's not the lightest tool either and if they say no Probably will though .
i had my multitool break but i didnt want to send it in. i asked if they could send me the part instead. they did which was cheaper for them in the long run. call and ask, its worth a try.
Publically acknowledgeing GERBER's excellent customer service . I received today a re-placement tool, couldn't ask for more than that. A+ Gerber.
Ive broken 2 different Gerber Multi Tools. My own darn fault. Called them, mailed them back. The sent me brand new ones. Customer service A#1. If the big 3 auto makers treated there customers like Gerber does, they would still rule the country.
I've never had a multi-tool repaired but I broke a Gerber Applegate Fairbairn combat knife and received a boxed replacement. Gerber was quick about it too. Top notch customer service.
@TiNi, How did that part manage to break-off? Looks like it snapped clean! I've had and used Gerbers before too, (but only those with the sliding plier heads) and never had a major problem with them during use. =)
I've a Gerber tool-lite (or something like that - it's like a larger version of of a single gerber multitool handle with a built in led). The bottle opener was always rubbish and I wasn't impressed at how worn the the phillips screwdriver got after light use so I sent it back. They sent me my original back and a new one (slightly different model which is why I think I got the original back [which was marked by Gerber with a cross]) to the UK without cost. Excellent service [as is SOG and Victorinox]. Mark
TiNi, What's your opinion of the Gerber Suspension? I was at Walmart yesterday and I saw the Gerber Suspension with Bit Kit in the display cabinet. I was looking it over and was fairly impressed by the value. For a MSRP of around $27, you get TiNi coated handles, spring loaded pliers, outside accessible and locking tools, one-hand opening blades, an adapter and standard hex bits, and an excellent warranty! It's fully loaded compared to other multi-tools in its price range. How do you like it?
I have one of the old MP800's. I called Gerber to see if they would send a replacement file as the one I had broke years ago. Gerber gave me some bs liability line about having to send the whole knife in as they're concerned with me unscrewing a hex screw and having a problem getting the multi tool back together. Ridiculous Gerber! Read Richard J's comment from Oct, 2007. They replaced his part back then. After reading several forums where people have sent there knives back to be repaired and (at Gerbers descretion) got a new lower quality version of the same knife, I'll suffer with the broken file on my old 800. Even if I'm willing to pay for the blade, they wouldn't send it. Disappointed Gerber. With that said, this MP800 has been an awesome multi tool for 15-20 years. Not parting with it
Seriously? Bumping an eleven year old thread to whine because a manufacturer won't send you a part they probably don't have anymore for a tool that has been discontinued for a decade?
Support BladeForums! Paid memberships don't see ads! They have the part Jack. Their concern isn't the part, it's the warranty liability if I make my own repair. No need to add your suppositions as you are wrong. And I saw this thread for the first time today as I was searching for the spare part for my mp800. Nothing better to do today Jack? If you're going to respond to my post, respond to my comments, don't comment on you added suppositions. And what's wrong with Gerber selling me the blade straight up without me having to pay S&H and in addition having to do without a multi tool I may need in it's absence? And what difference does it make when I bought this product that has a life time warranty? This was not a whine, it was a legitimate [email protected]#ch! Get a hobby Jack!
