- Joined
- Apr 27, 1999
- Messages
- 620
Just a few comments from a consumers point of view. I have read at length and with great interest on the comparison testing between the GH and HI Khukuris. Both have been tested by people who are far more qualified than yours truly. I believe the tests were fair and the results were documented in a non-partial manner. For that I thank all parties concerned. My comments here today are strictly from a customers point of view.
It is seldom, in todays world of mass production and faceless commerce, that an average customer can find integrity, honor and true concern for customer satisfaction. I was fortunate enough to find these attributes in abundance when dealing with Craig Gottlieb of Gurkha House. I have not yet received the Service #1 Khukuri I ordered from him, but I know I will be satisfied with my purchase. Craig told me if I wasn't happy I could try something else and his knives carry a lifetime guarantee.
My order was somewhat complicated and Craig made it a point to call me long distance to make sure it all went right and to let me know what my options were. I wasn't an old friend or a repeat customer, I was a first time buyer and a stranger. You know you're a valued customer when the dealer spends his time and his money to make sure you're a happpy buyer. It was my first purchase from Craig, but will not be the last. He sends a little of himself in each knife that he sells.
I have not yet had the pleasure of dealing with Bill from HI, but from everything I have read in the Blade forums and magazine articles, I know I can expect the same care and treatment when I order one of his knives. His reputation precedes him and I'm sure you get a little part of him with each purchase.
Craig, Bill, you are part of and endangered species. Stay as you are. The average guy on the street needs to know that there is somthing out there he can count on and can trust.
Blackdog
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Una salus victus nullam sperare salutem. -Virgil
It is seldom, in todays world of mass production and faceless commerce, that an average customer can find integrity, honor and true concern for customer satisfaction. I was fortunate enough to find these attributes in abundance when dealing with Craig Gottlieb of Gurkha House. I have not yet received the Service #1 Khukuri I ordered from him, but I know I will be satisfied with my purchase. Craig told me if I wasn't happy I could try something else and his knives carry a lifetime guarantee.
My order was somewhat complicated and Craig made it a point to call me long distance to make sure it all went right and to let me know what my options were. I wasn't an old friend or a repeat customer, I was a first time buyer and a stranger. You know you're a valued customer when the dealer spends his time and his money to make sure you're a happpy buyer. It was my first purchase from Craig, but will not be the last. He sends a little of himself in each knife that he sells.
I have not yet had the pleasure of dealing with Bill from HI, but from everything I have read in the Blade forums and magazine articles, I know I can expect the same care and treatment when I order one of his knives. His reputation precedes him and I'm sure you get a little part of him with each purchase.
Craig, Bill, you are part of and endangered species. Stay as you are. The average guy on the street needs to know that there is somthing out there he can count on and can trust.
Blackdog
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Una salus victus nullam sperare salutem. -Virgil