I sent it back quite a few weeks ago (don't know when). Then, I decided to make sure they knew I was alive and that I was a customer that actually wanted his knife repaired... so I sent them an email to enquire on it's status. They replied a couple days later with a date that they would have it repaired and sent out by. When the that date came and went, I sent a follow up email, and they then went back and had them pull it out and got the repairs done... now just waiting for it to arrive (likely today). So, I don't believe it would have been wotked on yet if it had not been for my emails and follow up. By all means, send your knives in, but verify that they have received them. Then, wait a 3-4 weeks, and just give them a quick email to check status... then go from there. If you don't check, they may simply take their sweet time. They are a small operation, and of course they place their manpower more towards their making product and making money.... They seem to be pretty laxed on getting to repair under warranty work. Nothing new, since I have read about this situation.... but one has to be prepared to nag them a little if the wait becomes a bit long. I did look up my tracking number for my return... and it is supposed to be back to me today. I believe this will be my deciding factor on whether I make future purchases of CS knives. I am big on customer support... I mean, if a company lets a fluke slip by (all do, and Canal Street seems to have more than their fair share), it's the customer service that will restore my faith in them. I have my fingers crossed... and if it comes back looking and feeling right, then more CS will eventually be placed in my collection... Otherwise, I will use my buying power to not support them. We shall see.... fingers really crossed (which is making this hard to type)... lol! ;-)