I ordered an item in mid-April over their secure website. Within ten minutes they called me to let me know that they did not have the item. Turns out that the manufacturer (Spyderco) never manufactured the particular item and so it would never be available (I checked with Spyderco). I cancelled the order (verbally). They sent me a confirming email that said the same. Well they charged my credit card anyway. After 7 phone calls to seven completely indifferent individuals over a period of 6 weeks, I finally got a guy that spent 45 minutes on the phone getting the thing worked out. I finally got credit to my account last week. Was it worth it? No. I wouldn't bother. Since I found Bladeforum, I found that I can get 90% of the knives I want on the sale/trade forum in mint condition, at lower prices, from generally responsible individuals, not a sweatshop full of persons with the attitude of prisoners.