Hi all.
I wanted to take the time to share an experience i had with knifemaker Matt Tackett (BF name tackett13). He is an apprentice under Chris Bowden (KFU).
http://www.bladeforums.com/forums/forumdisplay.php/872-Backwoods-amp-KFU-Custom-Handmade-Knives
I purchased a knife on the exchange from Matt 2-3 wks ago. When i received the knife, i pinged Matt to tell him there was some "grooves" (marks) along the handle ends (included pics). He immediately told me to send it back to him and he would replace the handle. i told him that it was really no big deal to me. I could sand it out. I just wanted to let him know. But, he would have none of it. he insisted that i send the knife back...at his expense.
He got the knife back and took a look and was horrified that it made it out the door (again, it was really a minor issue). He said that he would make it right. The next day (if memory serves), he pinged me to say, "You know what? i want to make you a different model that is more representative of my work." (paraphrased)
He said he would make me a bushcrafter and even include a leather sheath for it. he even sent me pictures of the cocobolo he had and let me pick my preferred piece. outstanding!
i tried to tell him that was well above-and-beyond. I understood i got a good deal on the first knife. I even asked him if he would let me pay the difference. Again...he would have none of it.
i received the knife today. it's gorgeous. and, i couldn't be more pleased with the customer service i received from Matt. he obviously takes pride in his work. and, that means a lot to me.
i couldn't let this deed go unnoticed.
thanks Matt!
I wanted to take the time to share an experience i had with knifemaker Matt Tackett (BF name tackett13). He is an apprentice under Chris Bowden (KFU).
http://www.bladeforums.com/forums/forumdisplay.php/872-Backwoods-amp-KFU-Custom-Handmade-Knives
I purchased a knife on the exchange from Matt 2-3 wks ago. When i received the knife, i pinged Matt to tell him there was some "grooves" (marks) along the handle ends (included pics). He immediately told me to send it back to him and he would replace the handle. i told him that it was really no big deal to me. I could sand it out. I just wanted to let him know. But, he would have none of it. he insisted that i send the knife back...at his expense.
He got the knife back and took a look and was horrified that it made it out the door (again, it was really a minor issue). He said that he would make it right. The next day (if memory serves), he pinged me to say, "You know what? i want to make you a different model that is more representative of my work." (paraphrased)
He said he would make me a bushcrafter and even include a leather sheath for it. he even sent me pictures of the cocobolo he had and let me pick my preferred piece. outstanding!
i tried to tell him that was well above-and-beyond. I understood i got a good deal on the first knife. I even asked him if he would let me pay the difference. Again...he would have none of it.
i received the knife today. it's gorgeous. and, i couldn't be more pleased with the customer service i received from Matt. he obviously takes pride in his work. and, that means a lot to me.
i couldn't let this deed go unnoticed.
thanks Matt!
