Got my first "I haven't recieved it" situation.

JD Mandrell

JD Mandrell

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Never had a problem for years, but tonight got my first e-mail from a buyer that they have not received their knife. (Ebay sale, to my knowledge it is not to a fellow forum member)

The package was sent Priority mail with delivery confirmation and insurance on Jan. 25th 2007, the delivery confirmation system shows it was delivered on Jan. 29th 2007, but they say they have not received it.

Since it was insured, did not someone have to sign for it?

I'm gonna call the Post Office in the morning, but would appreciate any advice from those that have been there before.

PS, I have all the original paperwork from shipping, Postal Receipt, Insured Mail Receipt and Delivery Confirmation slip.
 
Yes, if you insured it, somebody had to sign for it. The buyer is probably trying to scam you. Either that, or he/she has dishonest family members or neighbors. Either way, your obligation has been met.
 
I had that once on my end. It was just sitting at the PO, just never received pick up notice. Good luck.
 
If it was insured for over $100, then someone had to sign for it and a record of that signature exists and the post office can get it for you for a nominal fee. Basically, the signed card is retained at the delivery Post Office. For a nominal fee, they will find it for you and send you a copy.

Here is a hint for you: if you insure for over $100, then you don't need to add delivery or signature confirmation because the insurance will get the signature. It's not as convenient as delivery or signature confirmation, but in most cases you don't need to confirm.
 
Well, I just spoke to my Post Office and they checked the Insured Mail records and say that it was delivered to the address I sent it, and was signed for by the name I sent it to on Jan. 29th 2:55pm.
 
Hope it works out for you TLC. It cost a bit more but I sometimes send them insured and signature confirmation as opposed to delivery confirmation. This way you can just look it up on line and see the name of the person who signed.
 
The Last Confederate said:
Well, I just spoke to my Post Office and they checked the Insured Mail records and say that it was delivered to the address I sent it, and was signed for by the name I sent it to on Jan. 29th 2:55pm.
Click to expand...

Sounds like the guy you dealt with is not only dishonest, but not very bright either.
 
The Last Confederate said:
Well, I just spoke to my Post Office and they checked the Insured Mail records and say that it was delivered to the address I sent it, and was signed for by the name I sent it to on Jan. 29th 2:55pm.
Click to expand...


I had the very same thing happen to me some years ago. Sent D.C. w/ signature required. Once I found out from the PO he had signed for it and called him on it..... "I didn't realize it was the package you sent me" :confused:

Sounds like this guy/gal is scamming you:barf:
 
I'd send all the information to paypal (if that's how you were paid) explaining what is happening and to throw a flag on that transaction to cover my back just in case the guy tries to get a refund through them. That would suck if he ended up with the knife AND the money!
 
I'm hoping it's not a scam, just an honest mistake. In 3 years he has bought several hundred things on Ebay (never sold anything according to his feedbacks), and has a 100% feedback rating.
 
Gollnick said:
Here is a hint for you: if you insure for over $100, then you don't need to add delivery or signature confirmation because the insurance will get the signature.
Click to expand...

Gollnik, I wanted to specifically thank you for that info', after this I may start requiring Insured Mail on all sales.

Thanks!
 
The 100% feedback and this "didn't receive it" do not quite square with one another.

Any chance someone else signed his name for him?
 
Gollnick said:
Here is a hint for you: if you insure for over $100, then you don't need to add delivery or signature confirmation because the insurance will get the signature.
Click to expand...

True, but as noted, it's not as easy to confirm. You do not get personal tracking with the insurance fee. Only USPS can track it internally.

Personally, I prefer to pay the extra 55 cents and have the ability to track from my end.
 
I had this once on my end (with UPS though). Somebody, signed and of course they (UPS) couldn't read the signature but assumed it was mine. Turned out, that they delivered it to my neighbors, who didn't look at the addresse and just signed for it. Honest mix up. Since I live in a friendly neighborhood, I got it a day later, when the neighbor realized the mistake and brought it by.
 
The post office can also give you a scan of the signature. I would get it...
 
Could also be that they have a mailman/woman who isn't doing their job right. The last few $400+ knives I purchased had both insurance and confirmation and the d$%n mailwoman left them on the porch! When called on it, all she said was "You have a dog" and then took off. Needless to say my dog is a Chocolate Lab who is afraid of his own shadow and kept in my back yard 100% of the time. All I can figure is that she is signing for the packages herself. I'm going to get her name and make a report to the local postmaster.
 
My mail person said the same thing, but at least she would take them back to the post office. We introduced her to the rottie and all is well again.
 
Well I guess it all worked out OK on this one, I got an e-mail this morning from him saying that when he went to his Post Office and saw "his" signature on the form, he recognised his wifes handwriting and went home and asked her about it.

She signed for it while he was out of town and had put it away and forgot about it.

He has the knife and apologized about 5 times in the e-mail for the trouble and is gonna leave me a positive feedback.

Thanks for all the advice folks, I truly appreciate it!
 
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