Great customer service from Victorinox!

Joined
Sep 24, 1999
Messages
101
I had a Swiss Tool that was several years old. I had used it heavily, but not abused it. Anyway, a few weeks ago I snapped the main blade cleanly while lightly prying a stuck lever on my lawn mower. It was the only blade that would wedge under the stuck part, not necessarily the best! Anyway I sent it off to Victorinox with a letter explaining what happened. In just 10 days UPS dropped off a new (or refurbished to new) SwissTool! The thing is, I had long since lost the original pouch, but Victorinox sent a new one as well. To me, this is outstanding customer service and reflects well on the company. I will continue to use and recommend their products.
 
Joined
Apr 24, 2002
Messages
3,164
This is not the first time I've heard a glowing report on V-nox's customer service. :cool: There still are a few companies putting out a quality product
and take care of their customers after the purchase. :cool:

Paul
 
Joined
Dec 1, 2004
Messages
709
I remember I was in a camping store and the guy was telling the customer that leatherman had a 25 year warrenty rather then 1 year for victorinox. I knew both the staff and the customer and put them right
 
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