Great customer service!

U

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Jun 12, 2010
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A big Thank You to Boker USA! I am impressed and little in awe of their customer service; quick and friendly is an understatement! They really went above and beyond to care of me. I intend to buy more of your products in the future.

Trevor
 
It would be nice to know the specifics, for those of us contemplating the return of a new knife for 'service'. Such things as the knife model, fault, age, remedy and the time it took would be appreciated.

Stainz
 
Stainz said:
It would be nice to know the specifics, for those of us contemplating the return of a new knife for 'service'. Such things as the knife model, fault, age, remedy and the time it took would be appreciated.

Stainz
Click to expand...
Ok, my Damascus hunter came loose in the tang screw, i tried to fix and so did Terry at Boker US, could not. Sent it back to Germany and they rebuilt it with new ziracote, nickel silver bolster and pommel. Just got it back the other day, no charge. I would call that great CS. View attachment 228993View attachment 228994View attachment 228995View attachment 228992
 
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Yup, I had a prob with the inexpensive Magnum "Bulldog", lateral play tween liner lock and blade that I couldn't tweak away, called in, sent it in, they replaced it.

Been meaning to express the kudos here.

- OS
 
I'm glad they repaired your knife, MT D. Ziricote is a dense wood, but it is still a wood - and hygroscopic, unless properly sealed. This means it will remain dimensionally unstable with changes in humidity, possibly the cause for a loose handle. The ad mentions the blade being retained by a screw (It actually looks like the tang is threaded and their is a tang nut securing the handle - a more common approach - and still used by Bark River on some of their fb knives.), that should have been able to take up some handle shrinkage - or open up before swelling cracked the handle, as humidity changed. Still, $459 plus the extra $50 for the sheath, both MSRP's, is a lot to pay for a knife with a loose handle. According to the Nordic 'Odin's Eye' legend, the name of the Damascus, '... nothing can be hidden from the eye of Odin". Odin must have forgotten his glasses the day your knife passed QC muster.

My problem is simple - this reveals another example of a knife that shouldn't have been sold. We pay a lot of money for these Solingen-made knives - and deserve better. I just counted - I have thirty Benchmades. One came without a scale screw - hidden by the clip, which I removed. A phone call resulted in a set of screws and a new clip within a week. I wanted some shorter clip screws to fill the holes left by another removed clip - again, gratis, and in a few days. That's it - never returned a knife. Some came dull, most were razors. As I said, Bokers Tree Line classic slippies all came perfect and sharp - kind of aggravating considering their cost vs these high dollar folders & fixed blades. Glad their CS steps up, of course. I may give them a call. My knife opens/functions well now - just drags in one spot - gotta be that thin bearing washer.

Stainz
 
I do think Boker Solingen could step it up a bit, the prices dont necessarily reflect the quality.
 
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