I stripped the pivot screw on my SOG Flash II a while ago. It was completely my fault because I used too much loc-tite and when the allen key stripped the screw, I tried to tighten it by hammering a screwdriver into the pivot.
I emailed SOG asking how much it would cost to send a replacement pivot and I got a reply a few days later saying that they would send one for free. I was prepared to pay for it but they were very generous in providing the pivot and shipping it for free. They said that it would take 10-15 working days to arrive but I expected longer because of the holidays. Today, I was shocked that my replacement pivot had arrived so fast, a week after the email (I live in Canada and shipping usually takes 2 weeks). I also got a nice brochure and some militech.
A big thank you to SOG knives and to Christina DeJesus of the warranty department.
I emailed SOG asking how much it would cost to send a replacement pivot and I got a reply a few days later saying that they would send one for free. I was prepared to pay for it but they were very generous in providing the pivot and shipping it for free. They said that it would take 10-15 working days to arrive but I expected longer because of the holidays. Today, I was shocked that my replacement pivot had arrived so fast, a week after the email (I live in Canada and shipping usually takes 2 weeks). I also got a nice brochure and some militech.
A big thank you to SOG knives and to Christina DeJesus of the warranty department.