Great Warranty from DMT Sharpeners

[Rey HRH]

Normally, if I feel I've gotten my money's worth out of a product, I don't fall pursue a company's warranty/guarantee.

I bought a DMT ceramic steel around a year ago and I went to clean it with some scouring powder the other day. What I thought was steel residue was the underlying steel and the ceramic had come off in places where a knife was honed against it.

I was a little disappointed but I figure it's past a year so I must have gotten my money's worth. But I went ahead and called the vendor I bought from who said they only have a 90 day return policy. However, he did suggest i contact DMT. I called and asked to be connected to either customer service or warranty. The operator asked what it was about.

I stated the situation exactly as what I said in the two sentences in my second paragraph above. And just like that, she asked for my email address so she can send a return package for replacement. No hem or haw on her part. No "let me talk to my manager." No having me do a song and dance or feigned indignation.

Great company with great products. I have their whole line of DMT 8" diamond stones and also their diafolds. And, now, I'm a fan of the company.

 

[palonej]

Thanks for posting Rey!
It's so refreshing reading the good........we have plenty of the bad & ugly!
Joe

 

[RevDevil]

I've been looking to buy a couple of Diafold sharpeners, they seem to be a good alternative to stones for fast touch ups. This makes me feel better about buying them. Thanks.

 

[leghog]

I've used DMT for the last 30+ years. Bought a DMT blue (coarse) pocket stone in 1984 and use it as my coarse stone to this day. Problems with their products are uncommon. They do stand behind their products.

 

[Spartan00]

If you do have a problem with DMT I suggest a phone call. They didn't respond to my emails and I never asked if they got them or not but I sent an email and got no response . However a phone call to them will get you squared away.

That's not really a negative, maybe they lIke to do business the old fashion way. Just a reminder or advice if anyone needs their customer service.

FWIW I have all the 8x3 plates and 2 double sided 2x6 plates . Have had them both for about 5 to 6 years now and all are better than new IMHO. I did wear out an XC 2x6 on an edge pro but that's 100% my fault and I would not ask DMT to do anything about it .