I'm not sure what experience anyone else had had with this Online Retailer, but I wanted to let you know about a transaction I had, so that you can make your decision to buy from them, based on my order's outcome.
I placed an order with them because I have read good things about them on other forums & saw that their prices were reasonable. I could have gotten the stuff from other places as there are multiple vendors listing them.
I ordered a Smooth Steel from HandAmerican because of a method listed that used a cradle to steady the steel, a wooden cradle that was to be a free item included in the sale, it wasn't. I also ordered a Leather Strop. It took a very long time to receive the order, from October 17th 2006, to November 6th, 3 weeks. When I received the package I notified them that the wooden cradle was missing from the order that was supposed to be included free with the steel, & received a reply, from the owner of the company, Keith De'Grau, that he would ship it out immediately. I have yet to receive it.
I have sent emails, & left voicemails, but haven't received a response to either. I know it isn't much, but it reflects the vendor's honesty & willingness to honor a commitment. I have waited 4 months to say anything, as I wanted to give them a chance to make things right.....
I'm sure others have had pleasant transactions with this vendor, but my experience with them has been somewhat negative. The Steel & the Strop are made of excellent quality materials & the workmanship is excellent. This transaction's results may just be a fluke, but just in case I wanted BF members to be aware in advance. Caveat Emptor.....
I placed an order with them because I have read good things about them on other forums & saw that their prices were reasonable. I could have gotten the stuff from other places as there are multiple vendors listing them.
I ordered a Smooth Steel from HandAmerican because of a method listed that used a cradle to steady the steel, a wooden cradle that was to be a free item included in the sale, it wasn't. I also ordered a Leather Strop. It took a very long time to receive the order, from October 17th 2006, to November 6th, 3 weeks. When I received the package I notified them that the wooden cradle was missing from the order that was supposed to be included free with the steel, & received a reply, from the owner of the company, Keith De'Grau, that he would ship it out immediately. I have yet to receive it.
I have sent emails, & left voicemails, but haven't received a response to either. I know it isn't much, but it reflects the vendor's honesty & willingness to honor a commitment. I have waited 4 months to say anything, as I wanted to give them a chance to make things right.....
I'm sure others have had pleasant transactions with this vendor, but my experience with them has been somewhat negative. The Steel & the Strop are made of excellent quality materials & the workmanship is excellent. This transaction's results may just be a fluke, but just in case I wanted BF members to be aware in advance. Caveat Emptor.....
