When I originally received my black damascus Leek in the mail I was surprised when I looked down the spine to see the a pronounced curve in the blade to the left. Now I'm not sure how this could have slipped past the QC preople at Kershaw but stuff happens.
Anyways I tried to reach the dealer that I originally orered from but got no response so I decided to go straight to Kershaw via their warranty service. I filled out the required paperwork and then shipped as per the instructions. A few weeks later I got it back in the mail and popped open the box immediately. Surprisingly, although it looked like an attempt was amde to correct the issue (as observed by some scuff marks on the blade) the curve wasn't corrected and no explanation was given. I then sent an e-mail to inquire as to if this was correctable or if I should just give up and hold onto the Leek as-is as the cost of s&h would get pricey very quickly if I had to do a few more rounds of back & forth at $20 per attempt. Very rapidly I received an e-mail for a pre-paid UPS shipping label from the Kershaw service folks to send back for repair.
Just got the Leek back yesterday and all is good.
The only constructive feedback I can note is that it would have been nice to also have received e-mails during the process so that I could understand what was happening during the process.
Either way, I'm happy to have the knife back.
Anyways I tried to reach the dealer that I originally orered from but got no response so I decided to go straight to Kershaw via their warranty service. I filled out the required paperwork and then shipped as per the instructions. A few weeks later I got it back in the mail and popped open the box immediately. Surprisingly, although it looked like an attempt was amde to correct the issue (as observed by some scuff marks on the blade) the curve wasn't corrected and no explanation was given. I then sent an e-mail to inquire as to if this was correctable or if I should just give up and hold onto the Leek as-is as the cost of s&h would get pricey very quickly if I had to do a few more rounds of back & forth at $20 per attempt. Very rapidly I received an e-mail for a pre-paid UPS shipping label from the Kershaw service folks to send back for repair.
Just got the Leek back yesterday and all is good.
The only constructive feedback I can note is that it would have been nice to also have received e-mails during the process so that I could understand what was happening during the process.
Either way, I'm happy to have the knife back.