Spats McGee
Gold Member
- Joined
- Jun 6, 2019
- Messages
- 395
First and foremost, mods, if I've put this in the wrong place, or violated the site rules, please accept my apologies. I looked through the site rules and: (a) don't think this posting violates any of the rules; and (b) I think this is the right spot for this.
Aaaanyway, the title pretty much gives away the TLDR version: I'm in the middle of dealing with
Hapstone Official
on a customer service issue, and it's been an excellent experience so far. They're very responsive, and worked hard to find a solution to my problem.
The longer version goes something like this: About 3-5 years ago, I scored a used Hapstone R2 off of a well-known auction site. It's worked well so far, but the clamps were too big for a few of my pocket knives. I eventually got around to ordering their Small Universal Angled Clamps, which said they were for the Hapstone RS, but also said on the product page that they fit the R2. Well, they didn't fit mine. Even after tightening down everything I could, I could slide them from one end of the "arms" on the base to the other, and they wiggled horribly. There was no way I was going to get even bevels with that much wiggle in the system, but I really didn't want to deal with a return. The clamps appear very well made, and I had high hopes for them. So I emailed Hapstone USA. I got a response easily within 48 hours, and quite possibly within 24. We've emailed back and forth a couple of times, and Mario responded to each and every email in a very timely fashion. He even found a solution that does not require me to return the clamps!
They may not carry all of the Knife Gizmos I want, but I know where I'll be shopping first in the future.
Aaaanyway, the title pretty much gives away the TLDR version: I'm in the middle of dealing with
Hapstone Official
on a customer service issue, and it's been an excellent experience so far. They're very responsive, and worked hard to find a solution to my problem.The longer version goes something like this: About 3-5 years ago, I scored a used Hapstone R2 off of a well-known auction site. It's worked well so far, but the clamps were too big for a few of my pocket knives. I eventually got around to ordering their Small Universal Angled Clamps, which said they were for the Hapstone RS, but also said on the product page that they fit the R2. Well, they didn't fit mine. Even after tightening down everything I could, I could slide them from one end of the "arms" on the base to the other, and they wiggled horribly. There was no way I was going to get even bevels with that much wiggle in the system, but I really didn't want to deal with a return. The clamps appear very well made, and I had high hopes for them. So I emailed Hapstone USA. I got a response easily within 48 hours, and quite possibly within 24. We've emailed back and forth a couple of times, and Mario responded to each and every email in a very timely fashion. He even found a solution that does not require me to return the clamps!
They may not carry all of the Knife Gizmos I want, but I know where I'll be shopping first in the future.
