- Joined
- Dec 27, 2010
- Messages
- 6,852
I want to preface this by saying that I've shopped with Aldo for the entirety of the time I've been making knives, and had nothing but good service, until this year. I've never hesitated to recommend New Jersey Steel Baron before, and have been 100% happy with the products. And Aldo is a great guy. I'd be happy to hoist a few with him. However...
Recently, as some of you may know, I had a little issue with obtaining some steel from Aldo, for the second time. I attempted to buy some CPM 3V from Aldo over the summer, and waited for a couple weeks before getting notified that the website had apparently screwed up, none was in stock, and they couldn't tell me when they were going to be able to get my order to me. I eventually had to ask for a refund, and they ended up holding my money for nearly 2 months before it was back in my bank account.
Then, I tried again. Placed the order, waited, and eventually had to call myself to find out that, in fact, the steel was again back-ordered, and "I'd somehow managed to get caught twice," as Aldo put it. They offered me nothing in the way of compensation for the hassle they'd put me through twice in a row. I decided that, again, I wanted my money refunded. Aldo told me it was done, and then, nearly 2 weeks later, it still hasn't posted to my account. Imagine my surprise when I call up, and find out that they hadn't actually refunded my money. I finally got an email confirmation that it has theoretically been refunded, but it's STILL not posted back to my account, 4 days later. On each case, the lady who answered the phone seemed rather annoyed by my call.
Again, they haven't done a thing to compensate me for the hassle, as so many of my other favorite retailers would have. They've now held hundreds of dollars of my money for a combined total of more than 4 months between the two incidents, without my receiving the products I paid for. And I still haven't received a response to an email I sent months ago. Now, I realize that they're more responsive over the phone. But I'm really unhappy that I can get screwed twice, request a refund and have them forget to do it for nearly 2 weeks, and not even get an apology for the inconvenience. And, this is really inconvenient for me.
Am I expecting too much to actually get the products I PAID for in a timely fashion, to have a refund processed in a timely fashion and not just have them forget about it? This customer service is about the worst I've experienced in the past 2 years. They should not be taking my money unless they're ready to ship, in my opinion, and they should never have my money for 4 months without me receiving my order, nor should I have to be the one to contact them to discover their error. I'm not happy that I talked with Aldo, explained the situation, and got neither a timely refund, nor more than a "sucks to be you, having gotten caught twice" for a situation caused by THEIR mistake. Well, fool me twice, shame on me. I have to say, I doubt I'll be doing business with Aldo again.
Has anyone else had customer service issues with Aldo recently, or is it really just that I've gotten the short end of the stick with them?
Recently, as some of you may know, I had a little issue with obtaining some steel from Aldo, for the second time. I attempted to buy some CPM 3V from Aldo over the summer, and waited for a couple weeks before getting notified that the website had apparently screwed up, none was in stock, and they couldn't tell me when they were going to be able to get my order to me. I eventually had to ask for a refund, and they ended up holding my money for nearly 2 months before it was back in my bank account.
Then, I tried again. Placed the order, waited, and eventually had to call myself to find out that, in fact, the steel was again back-ordered, and "I'd somehow managed to get caught twice," as Aldo put it. They offered me nothing in the way of compensation for the hassle they'd put me through twice in a row. I decided that, again, I wanted my money refunded. Aldo told me it was done, and then, nearly 2 weeks later, it still hasn't posted to my account. Imagine my surprise when I call up, and find out that they hadn't actually refunded my money. I finally got an email confirmation that it has theoretically been refunded, but it's STILL not posted back to my account, 4 days later. On each case, the lady who answered the phone seemed rather annoyed by my call.
Again, they haven't done a thing to compensate me for the hassle, as so many of my other favorite retailers would have. They've now held hundreds of dollars of my money for a combined total of more than 4 months between the two incidents, without my receiving the products I paid for. And I still haven't received a response to an email I sent months ago. Now, I realize that they're more responsive over the phone. But I'm really unhappy that I can get screwed twice, request a refund and have them forget to do it for nearly 2 weeks, and not even get an apology for the inconvenience. And, this is really inconvenient for me.
Am I expecting too much to actually get the products I PAID for in a timely fashion, to have a refund processed in a timely fashion and not just have them forget about it? This customer service is about the worst I've experienced in the past 2 years. They should not be taking my money unless they're ready to ship, in my opinion, and they should never have my money for 4 months without me receiving my order, nor should I have to be the one to contact them to discover their error. I'm not happy that I talked with Aldo, explained the situation, and got neither a timely refund, nor more than a "sucks to be you, having gotten caught twice" for a situation caused by THEIR mistake. Well, fool me twice, shame on me. I have to say, I doubt I'll be doing business with Aldo again.
Has anyone else had customer service issues with Aldo recently, or is it really just that I've gotten the short end of the stick with them?
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