Hats off to Kershaw

[Lindey]

Hey there all. Recently I was given a kershaw whirlwind and a chive free of charge beceause they were "broken". After putting the whirlwind back together (as it was in pieces when i got it) and taking apart the chive i found that both knives were pretty much mint other than a broken spring in the whirlwind and a worn spring in the chive. After 3 minutes on the phone I recieved 2 springs for each in my mailbox here in Ontario Canada a week later no charge and no questions asked. Now both knives work great. Bottom line is ats off to Kershaw and their great cutsomer service. Cheers.

-Lindey

 

[Thomas W]

Lindey, we do put quite an emphasis on customer service, and keeping our consumers satisfied. I am glad to hear your knives are now ready for service, and that you are happy. Thanks for the encouraging post.

 

[kershawguy]

There is no doubt about it, Kershaw is #1 in customer service. It's been proven to me several times. Since 1974 Kershaw has proven that taking care of the customer is the most important component to a successful business ( of course, the fact that they have cool knives doesn't hurt either ).