Funny that this should post right now.
At work (goldsmith) I had a gentleman come in last week with sketches of a ring he had designed for his fiancée. That is nothing out of the ordinary. However, there were several things in the design and materials that I did not think were a good idea, looks-wise. It was going to be a complicated build and I thought it would be strange looking when shrunk down to ring size ( the sketches were about six inches round). He had several things drawn out of scale, especially the stone sizes. I pointed all this out to him and re-drew the ring in a slightly modified style that would work and look better. He was insistent that this was the ring he sees in his dreams, and has wanted to make it ,when he found the right girl ,for many years. I reluctantly took the order, with a large deposit and the statement that there was no refund on deposits for rings of the customers designs.
I made the ring exactly like the drawings. It was superbly done, but still so wrong. I even gave him slightly larger diamonds than he had asked for,at no extra cost,so it would look like the pictures (He had drawn the diamonds out of scale). When he came in at first he was impressed, then he started realizing that the problems I had pointed out would truly make wearing this ring every day unsuitable. He suddenly wanted to change the design and start over...with the basic same design , but more workable. I told him I had said all that and he had insisted on the exact design he had. Then he started thinking of making a different ring. I handed him his deposit back and said I was sorry, but I didn't think I would be able to help him.
It was better to cut my losses at a bruise, before it was a festering sore. I rebuilt the ring and will find a buyer for it sometime.
Lesson, in retail you often have to do jobs that you don't like....for people you don't like. That is part of being a good tradesman. However, in a hobby/part time business ( like knifemaking is for most of us) or when the job is just plain wrong - you are better to say no in the beginning ,or as soon as it becomes apparent that it will not go well.
Stacy