beakman,
I've had one for a month now. I've sharpened about a dozen knives. Here are my observations but remember I'm still a rookie.
If you have the DVD video you can see that Ben puts a little water on the stones almost each time he alternates sides. The stones cut better and less harsh when wet.
The purpose of swabbing the blade table is to remove grit that would otherwise scratch the surface of the blade. I'm still having a problem with scratching when I don't tape the blade.
For efficient sharpening, take the time to accurately match the knife's existing bevel angle. That way you avoid having to remove a lot of steel to create a different angle. You can create your own custom bevel angle if you desire, but it will take a very long time. (The DVD suggests making major bevel angle changes in stages over several sharpening sessions. So if you want to lower the angle by four degrees, just lower it a degree or two each time you sharpen.)
To match the existing bevel, use the sharpie marker on the edge and then make a light stroke with the stone arm. It helps to have a hand lens to see the results on the edge. You move the angle adjustment up or down till you find the setting that removes all the marker. The correct setting won't necessarily be one of the pre-set marks. It may be somewhere in between. Also, the knife edges I've seen are never uniform, so find the setting that seems to fit best, but it won't match the entire blade perfectly.
The first time you sharpen a specific knife it may take a bit of time to find the right matching angle. Record the blade guide position and the angle setting carefully in a notebook for each knife you sharpen to save time in the future.
Also, the first time you sharpen a specific knife, you will spend more time coarse grinding than you would expect. The original edge is not going to be perfectly uniform, so you'll have to work a (long) while to create a uniform bevel angle. Once you grind a nice, uniform bevel with the coarse stone, the machine begins to really shine. You know you're there when you raise a burr along the entire edge. Working the edge with the other (finer) stones goes very quickly since all the cutting is now merely refining the bevel, not creating it. I'd guess 75% of the work in an initial sharpening will be with coarse stones, even when you are just matching the existing bevel, and even when the knife edge is in good condition.
So you see, the first time you sharpen a specific knife, it is going to take a while. The next time you sharpen that same knife will go much faster since you'll have very uniform bevels in-place from your previous work. Also, the initial sharpening has the highest potential for accidental scatching of the blade. This is because you will be using the coarse stone and you'll be working with the edge for a long time. Subsequent sharpening will be with the fine stones and won't require near as much sawing.
Most of the skill required is learning how to hold the knife on the blade table in a stable, consistent manner. This is somewhat difficult since many knives are not flat enough to make for a nice, stable position on the table. If you can't keep the blade from rocking, you won't get the beautiful, pristine bevels that this machine can create.