I would like to thank you for becoming an EDI customer.
Don't worry, we can/will take care of your knife. First, the blade:-
We cannot warranty blade coatings against scratching, but I am 99% sure thats not what you have, as I have done the same thing myself.
The GATCO/LANSKY sharpening system uses an aluminium 'clamp'to hold the blade while sharpening, and you rightfully have 'clamped' this to the spine of the blade, correct? Well the Titanium finish on the blade is very hard, about 90Rc, much harder than the aluminium clamp, and what you see as a scratched blade is actually a black blade with an aluminium 'stripe'rubbed off on it. A little elbow grease and a cloth[maybe a little oil] will usually wear it off. I understand, I thought the same thing. Now the G-10 scales:-
The G-10 we use[ and 'most everyone else] is black when you get it. Then ,after you shape it into the 'scale' that you want, you bead blast the smooth surface to give it the desired texture that everyone loves. When you bead blast it, it turns grayish -white, as the oils have been blasted out of the top layers of the material. We then have to 're-oil' the scales. GunScrubber is an excellent degreaser, and it has 'degreased' you scales where it contacted them. Been There, Done That, also. Not to worry, just re-apply a little oil, you don't need a lot. REM-OIL, BREAK FREE, even mineral oil from the pharmacy. Rub it in, wipe of the excess.
Now , you are welcome to do this yourself, and you are equally welcome to send it in to us, and we'll help you out. If you want to try it yourself, and if your not pleased with the outcome, let me know and we'll still help you out. Please email me your phone # as I would like to talk to you as a follow up either way to make sure that you are happy.