Heretic Knives Customer Service

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DeltaKilo

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Feb 24, 2023
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Hello All,

I am reaching out here for advice and in the hope that some resolution is reached.

I have been trying to reach Heretic Knives to do an RMA for over 1 month now, with no success. I have emailed and called numerous times and I have left voicemails, with no response.

What should I do?

Thank you,
DK
 
When and who did you purchase the knife from?

If you purchased directly from an authorized dealer maybe try them.

They also have a fairly frequent presence on Instagram. Perhaps try Instagram as well.

Good luck and let us know how it goes.
 
Etablinsky said:
When and who did you purchase the knife from?

If you purchased directly from an authorized dealer maybe try them.

They also have a fairly frequent presence on Instagram. Perhaps try Instagram as well.

Good luck and let us know how it goes.
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I purchased it a few months ago from a very big and reputable retailer (great customer service from them).

I don't do social media, but I might have to make an account for just this purpose!

Thank you for your reply. I am also wondering if anyone else experienced a similar issue with this company.
 
Etablinsky said:
When and who did you purchase the knife from?

If you purchased directly from an authorized dealer maybe try them.

They also have a fairly frequent presence on Instagram. Perhaps try Instagram as well.

Good luck and let us know how it goes.
Click to expand...

This.
Had a Microtech LUDT purchased from Blade HQ that broke a spring after about 6 months. Happened about 5 or so years ago.
No luck with Microtech.
Called BHQ. They sent me a shipping label and took care of everything for me.
Try calling the dealer.
 
palonej said:
This.
Had a Microtech LUDT purchased from Blade HQ that broke a spring after about 6 months. Happened about 5 or so years ago.
No luck with Microtech.
Called BHQ. They sent me a shipping label and took care of everything for me.
Try calling the dealer.
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Thank you.

I'm worried that it might be more of a systems/QC issue, and I don't want a replacement that has the same issue.

I don't want to post the exact nature of the problem just yet, in case they do respond and resolve the issue (maybe it was a contained problem).

I will keep trying and I will reach out to the retailer as well.
 
DeltaKilo said:
Thank you.

I'm worried that it might be more of a systems/QC issue, and I don't want a replacement that has the same issue.

I don't want to post the exact nature of the problem just yet, in case they do respond and resolve the issue (maybe it was a contained problem).

I will keep trying and I will reach out to the retailer as well.
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Here is an idea. Ask if other Heretic owners have experienced the same issue as yourself. You’ve got nowhere with the company, so why not divulge the secret problem to people here? Maybe they could even offer a solution.
 
Danke42 said:

Heretic Knives NOT STANDING BEHIND WARRANTY - defective blade when brand new...

TLDR: Heretic Knives is NOT standing behind their warranty when I received a BRAND NEW $600+ knife with a clear manufacturer's defect on it. I've owned a good ~dozen+ Microtech knives over the years – ALWAYS absolutely perfect. Thought I would try their sister company Heretic Knives (or at...
www.bladeforums.com www.bladeforums.com
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Thanks. I've read that post prior to posting this. Different issue.
 
DeltaKilo said:
Thanks. I've read that post prior to posting this. Different issue.
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The specific issue is irrelevant. It's how any company responds when there is an issue that's the key.

If they first thing they do when someone has a problem is to stick their head in the sand it's not a good sign.

If their response is anything but "send us the knife and we'll make it right" it's not a good sign.
 
I tried reaching out to them as well. Several calls and lots of emails and NEVER got a reply.
Good luck!
 
I reached out to them a few months back about a wraith auto that has play in the button allowing the tip of the knife to stick out. When I finally got ahold of someone after about 3 weeks of trying he told me “they can’t replace the button and that the tip sticking out is (normal) because they run their blade to handle ratios as tight as possible” I just laughed a little and said ok. I am planning on taking it with me to blade show and handing it to them in person rather than shipping it into the ether and praying. I’ve heard of several others with struggles getting warranty service so I didn’t want to risk it. I wish you all the luck getting your issue resolved. Maybe I’ll get something done at blade next week with mine.
 
Mustacheben said:
I reached out to them a few months back about a wraith auto that has play in the button allowing the tip of the knife to stick out. When I finally got ahold of someone after about 3 weeks of trying he told me “they can’t replace the button and that the tip sticking out is (normal) because they run their blade to handle ratios as tight as possible” I just laughed a little and said ok. I am planning on taking it with me to blade show and handing it to them in person rather than shipping it into the ether and praying. I’ve heard of several others with struggles getting warranty service so I didn’t want to risk it. I wish you all the luck getting your issue resolved. Maybe I’ll get something done at blade next week with mine.
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How did that go?
 
Monofletch said:
How did that go?
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Monofletch Monofletch still yet to be seen. I did talk to them at blade show and they were super nice and willing to help me. He said they have the parts to fix it back at the shop and for me to send it. They gave me an RA # at the show. I shipped it Monday and they got it Thursday. I have emailed them twice now with updates about the shipping with no response. I’m going to give them 2-4 weeks to hopefully fix and send it back before I start blowing up their phone every day.

I will report back if I get the knife back and what shape it’s in. I’m praying they don’t just grind the tip off, that will really set me off.
 
Mustacheben said:
Monofletch Monofletch still yet to be seen. I did talk to them at blade show and they were super nice and willing to help me. He said they have the parts to fix it back at the shop and for me to send it. They gave me an RA # at the show. I shipped it Monday and they got it Thursday. I have emailed them twice now with updates about the shipping with no response. I’m going to give them 2-4 weeks to hopefully fix and send it back before I start blowing up their phone every day.

I will report back if I get the knife back and what shape it’s in. I’m praying they don’t just grind the tip off, that will really set me off.
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please let us know!!
 
Monofletch Monofletch and anyone else interested in the final update. To my surprise I just got the knife back this week, with a new button installed and the tip not sticking out proud. There is also no play in the blade both closed or open, the lockup is solid (it was before too). Now I’m not 100% sure but I’m 99% sure that they also re-profiled the tip and shortened it up just slightly. That doesent make me super happy but all in all it doesent stick out now and they didn’t ruin the dlc coating so I guess I can’t complain that much.

I will say, even after speaking to them at blade show I was still nervous of when/ how and if I would get my knife back at all. It took just over 6 weeks from the day I shipped to get it back. That is a long time but they are a smaller company so that is fine by me. What I would caution others about is I emailed them 2 times both when I shipped and when it was delivered to them and got no response. It took me calling them about 2-3 times a day at different times for a week or so to get ahold of someone. When I did Corey was super helpful and nice to deal with over the phone so all that to say if you are a persistent person. Keep calling and keep bugging them. If you are not, you might not want to try sending something in for warranty.
IMG_2264.jpegIMG_2265.jpeg
 
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