How are ya'll getting paid?

I had the same problem with Square. They had no problem setting up my account, and processes a test chard just fine ... but when I used it to take a card at a show, they suddenly wanted all sorts of information and banking documents that I either did not have or was not going to give them. They kept the money and would not transfer it to my bank.
I use PP.
 
That’s strange, I’ve used square for years for knife sales and never had any problems. Maybe the way I set it up, I don’t know. It’s just set up to the bank account I have for my knife business and the money goes right into it.
 
I use Square and have never had an issue. Their invoice program has been very helpful for my non face-to-face sales.
 
We've used PP now for some time as our merchant account. Processing orders through our website and also phone orders. We do also accept Venmo.
 
I have PP to buy and use square to sell, never an issue either way. Square transfers it directly to my bank within the day. I also take etransfers, cash or pretty much however the customer wants to give me money. :-D
 
Stacy E. Apelt - Bladesmith said:
I had the same problem with Square. They had no problem setting up my account, and processes a test chard just fine ... but when I used it to take a card at a show, they suddenly wanted all sorts of information and banking documents that I either did not have or was not going to give them. They kept the money and would not transfer it to my bank.
I use PP.
Click to expand...

That's really unfortunate. They billed themselves as being small business friendly and less restrictive than their competitors.
 
"That’s strange, I’ve used square for years for knife sales and never had any problems. Maybe the way I set it up, I don’t know. It’s just set up to the bank account I have for my knife business and the money goes right into it."

I set it up that way, too. Then after the first real charge ($200) they suddenly wanted my banking records for the last six months, other personal records, and account access to view my banking deposits and withdrawals. They asked for a copy of the sales receipt, and how I knew the customer (he is well known, a repeat customer for 10 years, and the card is his). They asked for business, banking, and tax records and numbers that I do not have or would not give anyone except my CPA. I tried to answer all the questions and provide what info I could, but the system would not let me enter any of it without all of it. Repeated emails for help got no response. I chalked it up to a $200 learning experience.

BTW, they never returned the money to the customer either. The next year, I asked him if he had any issues with his card or contact from Square, and he said no. When I told him that Square had refused to transfer the money to me, he felt terrible and offered to pay me again with cash, but I told him it was my issue not his.
 
What payment processors were people using with Square? It looks like the terms each processor has is quite variable (and often deliberately badly specified)
 
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