How much imperfection is acceptable?

on_the_edge said:
Sounds like a great outcome. Kudos to the seller for giving you a break on price for your inconvenience and on Zwilling for getting you a straight knife.
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It is actually a great outcome. The guy at Zwilling promised to personally inspect the replacement knife to make sure it is straight. Now I am just curious if they just straighten the knife and return it. I bend a corner of the booklet to know if I get the same knife returned:)
 
Good work!
Thanks for letting us know how it turned out, and I'm glad you'll be satisfied.

I suspect they will not straighten and return it, and here's the reason:

It's VERY risky to straighten a cold, very hard blade. Much snappage.
The right way to do it would be to warm it to its tempering temperature, which is probably in the 350F range, plus or minus, and then straighten it while warm, keeping it as close to that temp the whole time. But that temperature will probably wreck the glue in the handle. So you'd want to do this before putting on the handle OR take the handle off first, clean the blade, straighten, mount a new handle. Lots of work. Far cheaper and easier for the customer services guy to go over to a box of new knives, find a straight one, and slap a mailing label on it.
 
You are welcome and once again, thanks for all your replies on this forum. It was a pleasure and definitely not the last time I write here with all these competent people.
 
Michael Larsen said:
Hi all,

I am new to this forum and knifes in general. However, I just bought a fairly good knife on sale (Miyabi Artisan 6000mct, 8” chefs knife).

As I am a perfectionist, I thoroughly evaluated the knife upon arrival and notice a slight curve to the blade when I look straight down along the edge and also slightly notice it along the spine.

Now my question is, how much curve/warp/bent is acceptable? Can we expect to get a 100% perfect knife?

Best regards,
Michael Larsen
Denmark
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I only use hand forged carbon steel knives, getting a straight blade is impossible. Judge the knife as a whole and if it performs as well as expected who cares?
 
chipshopman said:
I only use hand forged carbon steel knives, getting a straight blade is impossible. Judge the knife as a whole and if it performs as well as expected who cares?
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I know that hand forged knifes will be unique and imperfect. I just didn’t expect so much warp in a knife at this price (I know it still is rather inexpensive).

Hopefully I will receive a replacement tomorrow and I will post some pictures of that knife as well. Just for reference.

Btw, thanks for your input as well. Your statement will definitely help me accept whatever imperfections the next knife have.

PS: I am very pleased with the level of service I got directly from Henckels.
 
Big companies with an established brand name usually do a pretty good job of taking care of the customer. When people tell you the big-name knives are "overpriced" - part of that price is the cost of having a good warranty and customer service.
 
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