Hypothetical Knife Issue/ Opinions

BluegrassBrian

BluegrassBrian

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Hypothetically- say you ordered a knife. It became lost in the mail and USPS says they have no clue and to go ahead and file a claim.

Say by chance third party insurance was purchased (luckily)..

Should the merchant go ahead and refund the cost of the knife before/regardless of the claim coming through?

I know this is a scenario that has unfortunately become reality for too many.
What’s the consensus on how it should play out?
How did it play out for you?

[I considered posting this in Feedback, but bc it’s hypothetical, I opted for General. Feel free to move if needed.]
 
Why should the merchant open themselves up to fraud by not waiting for the claim to be settled?
 
If you bought a knife and didn't receive it, its on the shipper or who ever you bought it from to file a claim as they would have been the one who purchased shipping insurance though the Post Office. Get the refund and let the shipper deal with the post office and insurance.
Who purchased the additional insurance?
 
If someone does not receive a shipment then the purchase should be refunded. Any merchant will have a mechanism to address this.

Normally the shipper is always on the hook in the event of loss because they paid the freight (even if it was included in the purchase price) and the carrier will only make things right with them.

That's a normal business process. Personally I would expect this to be sorted within 30 days but if it took that long I wouldn't buy there again.
 
If you pay by credit card & do not get a satisfactory response from a vendor for a lost shipment (even if tracking shows it was delivered), you can also contest the charge with the credit card company for a refund.

As long as you haven't filed many (or any) such claims in the past, it's likely to be decided in your favor by the credit company who will post a refund to your account & a charge back to the vendor, despite any "proof" of delivery because as we all know sometimes packages actually are lost or delivered to the wrong address.
 
Arathol said:
If you bought a knife and didn't receive it, its on the shipper or who ever you bought it from to file a claim as they would have been the one who purchased shipping insurance though the Post Office. Get the refund and let the shipper deal with the post office and insurance.
Who purchased the additional insurance?
Click to expand...
In this hypothetical, the merchant purchased the insurance.


I guess what I’m getting at is- if NO insurance had been purchased, and the item was lost or irrevocably damaged or stolen in the mail, most people say it’s up to the merchant to refund the buyer.

In this case, I assumed the insurance claim was a forgone conclusion, therefore why should the buyer have to wait for a refund?

* I’m not currently in this situation, just food for thought.
 
If you don't get delivery within a reasonable amount of time beyond the delivery date quoted by the PO, and the PO says it lost, you are entitled to a refund. I don't see why this would even be questioned....
 
In my experience if there isn’t a claim, USPS doesn’t really do much to “find” a package.
 
My opinion is that if it was purchased and shipped from a company set up to profit by sales, the refund should be immediate. If it is a person to person transaction, I would be willing to give the seller more leeway in waiting for the insurance payout.
 
This premise is putting the cart before the horse with the solution.

Why won't the merchant just send a replacement shipment? That's a really normal thing to do when an item is lost or damaged.

Did buyer's remorse take hold and someone doesn't want a second one off the shelf? If this was some sort of Fabrege egg of knives that's irreplaceable the sender should have made the effort to cover the real value.
 
At times the carrier (USPS say but they're all pretty the same) will absolutely know that a shipment is beyond saving. If a trailer burns up on a mountain pass they'll know everything that was packed in there and will start addressing loses for items that were trackable and insured.

The carrier won't notify the consignee of the loss, just the sender.
 
When a knife is purchased, the seller is on the hook for getting the knife to the buyer. If it doesn’t get there, they issue a refund and THEY deal with the loss of shipment.

The seller has the responsibility of getting the knife to the buyer, so the decision to spring for insurance benefits them, not the buyer.
 
AntDog said:
When a knife is purchased, the seller is on the hook for getting the knife to the buyer. If it doesn’t get there, they issue a refund and THEY deal with the loss of shipment.

The seller has the responsibility of getting the knife to the buyer, so the decision to spring for insurance benefits them, not the buyer.
Click to expand...
I've seen some private party transactions where the vendor offers shipping with the customary standard $100 insurance included with the option of additional insurance coverage on the buyers dime.
If the knife goes lost with the buyer having paid additional for true value coverage that would muddy the water some on who should get the payout.
Yea I'm one of those...
 
GrumpySoreOldBastard said:
I've seen some private party transactions where the vendor offers shipping with the customary standard $100 insurance included with the option of additional insurance coverage on the buyers dime.
If the knife goes lost with the buyer having paid additional for true value coverage that would muddy the water some on who should get the payout.
Yea I'm one of those...
Click to expand...
Don’t know about you, but when I buy an object, if it doesn’t get to me I am to be reimbursed. I want either the thing I bought or the money I paid in. Periodt.

Insurance benefits the shipper.
 
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