I placed my order 46 days ago, i have not even recieved a shipping date.

Oh yea, how rude of me.
Welcome to Bladeforums !

ThatGuyGabriel said:
Boker plus red G-10, when i bought it it was in stock.

https://www.bladehq.com/item--Boker-Plus-Balisong-Trainer--76461

Looks like they oversold and gave me no other options or any updates until 14 days ago when i got an email that said "we're out of stock, sorry" (reminder this was 30 days after i placed the order).
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Have you tried to email or call them? Request a refund?


I'm going to notify a mod to move this to the correct forum. The Feedback: the Good, the Bad, and the Ugly is the best place for dealer issues. This part is for tech issues with Bladeforums itself.
 
benchwarmer380 said:
Oh yea, how rude of me.
Welcome to Bladeforums !




Have you tried to email or call them? Request a refund?


I'm going to notify a mod to move this to the correct forum. The Feedback: the Good, the Bad, and the Ugly is the best place for dealer issues. This part is for tech issues with Bladeforums itself.
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Thanks!

I emailed them today, they told me they were gonna get them back in stock but didn't know when. I figured that by now they should probably have been updated on when they will get them back in stock.

And thanks again, was my first post so didn't really know where stuff goes. There was a lot of forums to choose from so i just chose the one that i thought it fit in the most.
 
I don't know about the model in question, but BladeHQ sometimes does preorders. Perhaps you purchased a preorder knife? Just a possibility I'm throwing out there. I've never personally encountered the issue or heard of them selling more than they have stocked - their system should be automated so I don't know how that could happen. Maybe a bug or some other mistake.

Regardless, I hope you end up getting the knife you paid for, OP. Good luck.
 
I appreciate you bringing this instance to our attention. It is very strange that no refund was issued when we contacted you regarding the stock error as that is the standard protocol in that process. Additionally, stock errors are usually resolved and the customer contacted within just a few days of the order being placed and that not happening for 30 days, as you reported, would be a significant failure in our process and I would hope we can identify what went wrong with your order to ensure this doesn't happen again.

Unfortunately, I was unable to find any orders for this item submitted around the time you specified that resulted in any kind of stock error, and without knowing that information we are unable to investigate the matter further. If you could please get in touch with our Customer Service team by giving us a call at 888-252-3347 Monday - Friday 9:00 A.M. - 5:00 P.M. MST and ask to speak with me, the manager, Seth I would love to speak with you further and figure out what went wrong. If you're unable to call you can also send us an email at questions@bladehq.com(opens in new tab) with the subject line "ATTN: Management" then your email will be brought to my attention and I will assist you further from there.

I look forward to getting in touch with you so we can locate your order and get your issue resolved from there.

Regards,

Seth L.
Customer Service Manager
Blade HQ
 
ThatGuyGabriel said:
And thanks again, was my first post so didn't really know where stuff goes. There was a lot of forums to choose from so i just chose the one that i thought it fit in the most.
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If you’re going to spend the time to research forums, find the one you feel will give your complaint the most exposure, create an account, then make a post, you should have the time to at least post up the email correspondences between you and BHQ. The order confirmation would work also to corroborate dates and such.

If you get it sorted with BHQ, be sure to come back and update this thread so it isn’t just left as an uncertainty.
 
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