Wow, I'm reluctant to jump in here simply because of all the hate and discontent from both sides of the aisle whenever these threads pop up; but I'm going to on behalf of those who are neither fanboy nor hater. A camp which I think I'm in, as far as Strider knives are concerned.
I like the knives and own four at present. Of the four two are pretty darn good as far as f&f. The other two not so much.
I had a very recent experience with their customer service. The following is merely an honest, unbiased report of what transpired. In my opinion, it wasn't stellar. It took almost two months to get the knife back with zero communication on their part excepting the initial one line email stating send it in with the $15 check. I later sent them an email simply requesting verification that they had the knife, but I got no answer.
The knife was sent in for a refurb because it was pretty old and worn cosmetically. It had blade play, and the blade was also off centered favoring the g-10 side. I'd always read on these threads how great the knives look when they come back, describing them as looking "brand new". But truth be told my knife came back looking basically identical to what I sent in.
The blade came back still slightly off centered but this time toward the lock side. However, the blade play is gone, so they did a good job on that.
My opinion is that they do make nice knives but they should invest more time and effort into their customer service. I have another older SNG that needs some attention. I think I'll try sending that one in and see how that goes. When it comes back I'll report on that experience as well. Good, bad or indifferent.
