I've really been into knives for a year and 2 years into random knife related stuff. Cold Steel was one of the first companies I really got familiar with and I thought they were awesome. Later when I got inside a bit more I found out they were pretty much a shady morally bankrupt firm, but I wasn't really shocked by that, I always knew they were a bit controversial. I still like some of their knives and don't care about their ethics.
Then came the other big companies Benchmade, Spyderco, SOG, CRKT, Böker etc. And I thought BM was top-notch, like #1, not only did they make good quality knives, but they had good customer service and moral values. Those thoughts were pretty much crushed a while ago and I'm glad they were. If you're not familiar what I'm talking about check these couple Youtube videos:
http://www.youtube.com/watch?v=zaFeO_2Hpso
http://www.youtube.com/watch?v=2UtV4qF8iDw
http://www.youtube.com/watch?v=hD2PdyBtfJc
I know he's pretty aggressive and pissed and might be a bit biased, but he is stating actual facts.
Having lost faith in Benchmade, sort of an idol for me at the time, I had lost pretty much all of my faith in the entire knife industry. If I couldn't trust BM, who could I trust!? And I became pretty much indifferent and decided not to care about ethics and just get the knives I want. Well I still can't help it if I like a BM or CS design and want it, but at least I'll think twice before getting it.
But then I got the urge to get myself a big, bad, hardcore fixed blade for woods use and I remembered the RATs I had seen, went to your site and I fell in love with the RC-5. (I'll be getting it in a few months once I scoop up some extra dough, oh the agony of waiting.) And later on I wandered here and noticed how you guys do your business, you guys made me think that maybe the industry isn't so bad after all. Böker and Spyderco as well seem to have good contacts with the users as off how I see it.
All I gotta say is: thank you for restoring my faith in the industry of knife making!