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Photos I want to return a defective Bark River Bravo 1.25

Discussion in 'General Knife Discussion' started by Quartzz, Nov 26, 2020.

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  1. Quartzz

    Quartzz

    15
    Nov 26, 2020
    I just received my first bark river knife via courier a few hours ago which I purchased from DLTtrading. This is a Bark River Bravo 1.25 LT made with CPM Cruwear steel.

    There are three defects in the knife which are unacceptable for a $260 price tag

    The sharpening choil of the knife has been ground because the knife slipped while on the grinding belt causing a very uneven corner on one side of the knife

    There is a hole in the epoxy at the back of the handle where the liner meets the micarta slab.

    Lastly which I did not show in the video, there is a nick on the belly of the blade like touched hit a hard metal object and rolled the edge.

    I bought this knife from DLTtrading and I want to return it because I am not going to accept this level of quality and finish for such an expensive item that I paid a lot of money for. I really like the design and looks of the knife so I am going to exchange this knife and not get a refund.
    I have never done this before, so should I contact bark river or dlt to start the exchange procedure?
     
    Last edited: Nov 26, 2020
  2. MolokaiRider

    MolokaiRider Gold Member Gold Member

    Sep 13, 2017
    I would just return it to the dealer and list your reason why.

    Let us know what your replacement is like.
     
    Rhinoknives1 likes this.
  3. Rhinoknives1

    Rhinoknives1 Gold Member Gold Member

    Jul 1, 2013
    You’ve never returned a product? Put your big boy pants on & Contact who you bought it from & tell them the reasons why you wish to return it. There ya go! Happy Turkey Day!:)
     
    unwisefool, DMG, Bill Siegle and 5 others like this.
  4. skyhorse

    skyhorse Gold Member Gold Member

    Jan 30, 2010
    It would been much more time efficient just to contact DLT rather than making a youtube video and opening a registered user BFs account . Good luck and for Petes sake , don't cut yourself.
     
  5. SpyderPhreak

    SpyderPhreak Rocketman for hire Platinum Member

    Apr 13, 2004
    You should absolutely contact DLT. This might help: @[email protected]

    ETA - This is the kind of quality you can expect from Bark River. That might not even be Cruwear. I would suggest looking at other brands.
     
  6. d762nato

    d762nato Gold Member Gold Member

    Dec 16, 2009
    I've gotten to the point where I ask the dealer to look said knife over before it gets shipped to me. I had to send one back not long ago and had a dealer tell me he had six different knives of that brand I sent back, and they all had the same issues so I ended up with no knife from that brand. It wasn't a BR knife though. I'm sure you'll get a return or swap or maybe a different brand all together. Good Luck,
     
    Yo Mama likes this.
  7. comis

    comis Gold Member Gold Member

    934
    May 17, 2013
    In my experience, DLT service is pretty good, so it shouldn't be a problem. I am have no affiliation nor conflict of interest with DLT whatsoever.

    Next time my humble advice is to direct the request to the dealer first, before registering an account just to make a public post, which exert undue pressure on the dealer as if they won't honor it. I would much rather give the dealer the benefit of the doubt and let them take the initiative to sort it out first, then to rely on public pressure right from the start, which eventually everyone will have to post their problem here to expect service.
     
  8. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    Don't look to hard at the replacement lol! Just said this in another thread but hit or miss QC/fit & finish is par for the course at brkt. I had two with cosmetic issues like yours. Add in the poor support top down with the blatant mislabeling of steels, and the company is not worth the risk, imo. Sold all mine and haven't looked back.
     
    Stelth, jux t and evilgreg like this.
  9. SALTY

    SALTY Gold Member Gold Member

    Mar 19, 2000
    There's been no shortage of drama around Bark River and its owner but I would like to think that that DLT would do right by you. Given that their name got included in this thread it would proper for you to report back on their handling of this matter - especially should they do right by you.

    Put differently, I'd hate to see a good retailer get besmirched just for being caught in the middle between a bad knife and an unhappy customer.

    Disclosure: I have no affiliation, relationship or dealing(s) with BRK or DLT or, as someone else once said, "I have no dinosaur in this orgy."
     
    tyyreaun, oldmanwilly and byjiminy like this.
  10. Tigerden

    Tigerden Gold Member Gold Member

    578
    Jul 1, 2019
    You bought it from DLT not Bark River. Any manufacturer would refer you right back to the wholesaler who took title over the product. I’m sure DLT will make things right.
     
  11. herisson

    herisson Apple slicing rocking chair dweller Platinum Member

    Mar 11, 2013
    @Quartzz Get in touch with the dealer you bought it from. First and only, as a start !
    At this stage, do not harass the manufacturer or put out videos that highlight your gripes or post whining posts on any forum. It's counterproductive and against honest, current business practice. You are a client and you have a provider. Talk it out with him. Be concise, precise and polite. It will work out. No need to go public at this stage.
     
    Crag the Brewer, eveled and evilgreg like this.
  12. john april

    john april KnifeMaker / Craftsman / Service Provider Knifemaker / Craftsman / Service Provider

    Feb 27, 2006
    i thought things like that were normal at that price point. if it were $350-400, then i would not expect that. i am worried that the replacement will have other different fit and finish imperfections, but it might be worth a shot.
     
    DMG and Alberta Ed like this.
  13. Alberta Ed

    Alberta Ed

    Jun 29, 1999
    Doubt I would have any problem with those so-called cosmetic "defects", given the price.
     
  14. Coyja

    Coyja

    980
    Nov 7, 2009
    Totally legit to be annoyed that you have your money into something that you aren’t happy with because it wasn’t manufactured up to the specs that are claimed. I don’t get how anyone would be fine with getting that product in that shape, just because they didn’t spent a couple hundred more on it. Maybe look at Benchmade’s Leuko in 3v? Thanks for the heads up!

    I agreed that it’s not exactly DLTs fault, but you’d also think they’d inspect that stuff upon receipt from Bark River. Their warehouse receiving dept ought to be inspecting these and either returning them themselves before they ever make it to a customer or requesting a partial refund and selling them as seconds. DLT is a fine retailer, though, and these things do slip through in any business.
     
    Stelth likes this.
  15. Quartzz

    Quartzz

    15
    Nov 26, 2020
    I
    I definitely will.
     
  16. Quartzz

    Quartzz

    15
    Nov 26, 2020
    I did contact DLT just after making this post. I wanted to make a video to get some opinions going and find out more about BR, their shady reputation on forums is nothing like their reputation on youtube reviews, and is quite a shocking discovery.
     
  17. Quartzz

    Quartzz

    15
    Nov 26, 2020
    I will do that for the replacement knife. The problem is, this was the last one in stock, I don't know how they are going to send a replacement.
     
  18. Quartzz

    Quartzz

    15
    Nov 26, 2020
    I plan to make a follow up video and clear up the matter, on youtube and on this forum.
     
  19. Quartzz

    Quartzz

    15
    Nov 26, 2020
    I watched a couple of Virtuovice and Dutch Buchcraft Knives videos on Youtube. They were what convinced me to buy my first Bark, I was dismayed when I found out that they mislabel their steels, I paid for fucking Cruwear not A2. I plan to do a rope cut test and find out the results, it should be close to the results obtained by Cedric in his cruwear video.
     
  20. Quartzz

    Quartzz

    15
    Nov 26, 2020
    I did look at the Leuku, but I wanted a knife around 5 inches in Cru-Wear so I passed the Leuku and Enzo trapper 115 up.

    I totally agree, this kind of QC is deplorable for a premium priced knife and is both reprehensible and very irresponsible. Mike Stewart gave such a promising presentation in the factory tour video, judging by the defective item I received and the stories about mislabeled steels out there, it seems like most of it was a lie and Mike is a conniving business man.
     
    Last edited: Nov 26, 2020
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