Contact the shop FIRST. Give us the opportunity to look at the problem and to fix it. If we DO NOT fix the problem or are so drunk that we refuse to assist you, (This has NEVER happened) then you can bring it to the forums and feel free to vent. Given the proper tools, it does not take much to destroy a great knife. Given the internet, it does not take much to destroy a great reputation. We have NEVER left a customer unsatisfied, when given the opportunity. If you post about a problem before giving us the opportunity to fix it, your post may be deleted or locked. Email both [email protected] & [email protected] and/or call us at (419) 923-6471 (M-F 9:00am - 5:00pm Eastern) Please allow at least 3 business days to respond to your email. If you do not hear from us, please call to make sure we received your email. Let's Drink!:thumbup: Jerry .