1- quality control
2- customer service
3- innovative designs/custom collaborations
4- accurate delivery dates to dealers
And, I would split the company into two divisions, where one would be a standard production company, following the above guidelines, producing decent quality for a reasonable cost, and another would be more along the lines of Chris Reeve Knives, offering great quality for more discriminating users/collectors. I would structure the second division to mainly produce the same designs as the first, but perhaps with better materials and quality, and offer some limited amount of 'semi-custom' production, where a customer could have some input in the process. Just to make that clearer, I mean that SOP for that division would be along the lines of Speed-Tech, perhaps, with certain choices for the customer to make, but with some instances where a customer could call up and ask for something not normally offered (like, "I have a nice piece of wood I want you to use for the handle," or "can you change the balance point of the knife," etc.).
As for what areas to concentrate in, I would personally like there to be even more nice fixed-blade knives, but folders are more PC, so those should be offered as well. I like 'elegant' knives, not utterly plain, but also not overly 'artsy' (eg, I don't like the Hibben knives catalogs are so fond of, but that is just my preference, and plenty of people do). A good knife should be graceful (ever notice how the same terms are used to describe knives and cars?).
Honest analysis of performance would be very nice to see a lot more of, so that would definitely set a company apart. I instantly gain a lot of respect for someone who admits to
not being the best, rather than someone who insists that his aluminum blades out-cut anything out there (not a real instance, just tried to think of something bizarre). Also, I would really like to see a company take a stand on knife laws, and have a few people on payroll whose job it is to hear about any pending knife-related legislation and keep the general public informed, as well as formally gathering details of knife laws for various states, (of course, the downside is that the company could not then legally sell a knife to someone located in a state in which that knife is illegal, without being liable).
Lastly, the company should take criticism well. A lot of companies either ignore criticism, or attempt to actively prevent it. When I call up a company and say I had such-and-such problem with your model so-and-so super-gizmo-dohickey, I really appreciate if they actually seem to be interested in what I have to say. I think that says a lot for the 'maturity' of a company, and even a newly-formed company can make a name for themselves if they pay attention to customer comments.
I think that's about it for now. I think this may also be my longest post so far. Hmm... maybe we'll all get together and start the knife knuts' knife company (although we couldn't call it that, on account of the three k's).
--JB
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