My experience with IKBS has been nothing but positive. I wonder if the quality of knife may have something to do with the reliability and function of the IKBS system. I prefer the loose bearings in a grooved race versus caged bearings, and if the blade isn't centered using IKBS, it's most likely the grind. It's much easier to tighten a loose blade using IKBS than traditional bronze washers. I own higher end customs with bronze washers and pivots, in addition to knives with steel pivots and bronze washers. Neither can be made to operate smoother or correct a blade that's off center with greater ease than an IKBS pivot.
I did see the video with the IKBS knives being buried ib sand, and mud. It's true, tried my own variation of the same, and the system performed flawlessly. Can't say the same for the bronze washer knives. Hell, dried grease on a washer pivot inhibits smooth opening. Forget about a little sand, it'll barely open.
As far as service, it's very easy. Just use enough lube to keep the balls in the race, that's all that's needed. It never ceases to amaze me when i read a post the bearings fell out upon disassembly. Maybe Microtech was right .....there are people that have no business opening a knife. How is it a shock little round things roll, and how weren't proper precautions taken prior to grabbing a wrench.