In need of advice.

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Obviously there are a few things going wrong right off the bat. This is why we harp endlessly about reading the rules. If people would sacrifice just a couple minutes of their time to read, half of these problems wouldn't even be problems.

A. The buyer tried to change canoes midstream. In the rules it says clearly, if you do not want the item or can't afford it, don't buy it. Period.

B. jumping the gun as you put it, by filing a paypal claim is a very emotional reaction to something that can be easily resolved with a simple email or phone call. A claim should be saved as a last resort when communication fails.

If the story is as you say, it's likely that not very many people will be willing to do business with this person in the future. Shame people don't think before acting.
 
Hopefully you have tracking and insurance on the package, and shipped to a confirmed address.
 
I've started putting signature confirmation on every single package I send out unless it's worth less than $50. I just want to be able to show PayPal that I sent the items and someone signed for them at the delivery address. This is actually a PayPal requirement for any claims filed against you with a value higher than $200. If you don't have signature confirmation on it (or $200+ insurance so they have to sign for it), PayPal will rule in buyer's favor regardless of delivery confirmation showing the package as delivered.
 
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