INFI let me down - chipped???

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Trust me, before this situation is over you will already be thinking about buying another piece of INFI. I was in a similar situation, now, one main thing I learned is....You can beat on a BUSSE all you want, just don't beat on the company. They do more than any other company I have ever dealt with. I've been in the knife world for a quite a few years.....never ever have I been treated like I was actually cared about. The things you hear about BUSSE's warranty are true as the ground I stand on. As this is typed my TGLB is at Dr Busse's clinic right now and all I'm doing is trying to figure out which piece of INFI to get next.
 
Ifellonscissors said:
I had to down sample the images to get them to upload so they aren't the best. The blade is convex and I hadn't done anything to it other than strop with a leather belt. So no thinning on my part.

I'm a user, not a collector and I've lost confidence in that knife which pretty much means it will stay in a drawer. I'm very nervous now about using it at all since I am not sure I can count on it in the field. I shouldn't be due to the warranty and customer service Busse Kin provides. I have no doubt that if there is something wrong they will do whatever it takes to rectify the situation. But it takes so long!!!

What I might do is go out and use it in a similar manner and see if I can reproduce the issue. Or I'll contact Busse and send it to them and see if they can.
Click to expand...


Well, of course. No one wants to lose confidence in their users, and you shouldn't get an edge roll merely working wood.

( for future reference, INFI is very resistant to chipping and will instead smush over to one side. Many folks have been able to push the metal back in line with the edge by clamping the handle in a vice and using a hard steel rod to stroke the edge with firm side pressure and move to metal back in line.)


There are many reports over the years of factory edges, from all companies, being weak and damage prone, only to be easily fixed by grinding/sharpening back to fresh steel and then the problem goes away. The presumption is that the edge metal was somehow overworked, and lost it's temper. Removing that thin layer of bad edge metal gets you back to the good steel.
 
This is another reason why I've said that Jerry is smarter than your average bear.

First he develops this metal/ heat treatment.... Then he comes up with this lifetime warranty.
Let's see... How could he make this better?..... He actually backs up said warranty!
Cherry on the cake (stroke of genius, says I) .... Look who he hires to back up that warranty.
I have not had the pleasure of meeting any of his staff. But thus far.... Professional customer relations.
Kudos Jerry.
P.s. Didn't want to post this at first. Thought it would be "sucky". It's merely my observations.
 
Even though I have never had a concern, I love the fact that Busse makes it right all the time. Go Busse!
 
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