International orders at Knifecenter.com

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SystemFalx

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Hello everybody:

First post here in bladeforums, and also first question.

I was thinking about buying a knife to begin with some “survival activities“ in what Im more and more interested later on, probably a Sog Seal Pup Elite to make a combo with a little axe (Im still not sure).

Ok, the axe is easy to get, but I face a problem to get the knife, Im from Spain, and the nearest online shop that have that knife is in Germany, not only that, the price is high for my humble economy to take, chek:

http://www.fulmatech.de/shop/product_info.php?pName=sog-seal-pup-elite-schwarz

So I checked at knifecenter.com about the international orders and I find this:

“Our Liability

Shipping items around the world can be risky for a number of reasons. First, the cost of freight is high. Customs can confiscate items, and things can get stolen. In order to be able to sell to customers around the world at the same low prices, we have to insist that the purchaser assume responsibility for loss in transit. We will insure packages and file claims where applicable, but repayment is not guaranteed. Also, return and replacement shipping costs for warranty issues must be paid by the customer“

“Customs Issues

International orders are shipped at the customer's risk. By placing an international order, the customer assumes all risk of confiscation en route. If customs should confiscate or return the merchandise to us, the customer is still responsible for all shipping charges including return shipping charges.
Also, we are not responsible for VAT, customs duties and other taxes. These must be paid by the customer directly. We charge only for our shipping costs. The cost of return shipping of any package returned because of an incorrect address will be charged to the customer“


After read this I was like :eek:, I know that usually the terms of service of the companies are a little “extremist “ to have their back covered but even this far?

It was like “Yeah, you can make an international order, but you better pray to everything to go rigth ...“

So guys, any advice? Does anyone have experience with international orders from knifecenter? How probably is that something can go wrong and I loose the package? Any other good online shop to do an international order?

Thanks, and again, hello to everybody :)
 
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I think those terms are reasonable considering the risks involved, especially with regards to European Customs. Bear in mind that most dealers will not even ship Intl., so...
 
Look at it this way. You want a knife, so you order it. The seller packages and ships it properly for a fair price and reasonable fees. For some reason, you don't get the knife.

Is it the seller's fault? If he is not willing to refund your money or try to send you another knife at his expense because somewhere along the way in your country someone took it, is he wrong? How can he stay in business with his profits drained by loss rates seriously higher than within the very large and lucrative US market?

We have had the same question asked about private sales by members to other members: are American sellers willing to sell outside the country? Many are not. Extra work is involved in preparing the package. Chances of loss are substantially higher. Waiting time until the item is delivered can be very long. All this contributes to bad feelings on the seller's part.

It is an unfortunate but understandable difficulty.
 
That's standard small print. If you want a company that is geared up for shipping internationally try Knifeworks.com.

Esav, I would disagree that shipping internationally is higher risk. That has not been my experience and I have sent and received dozens of parcels to destinations all over the globe. If its done correctly, the item WILL arrive.

Yes it happens on very rare occasions that items dont arrive, but whether it is the fault of USPS or the person shipping is up for debate.

And I believe items go missing within the US too, judging by several threads I have seen here and elsewhere.
 
I'm sorry if the conditions seem extreme for our international shipping. We need to state all of the conditions beforehand because, if things do go wrong, you can bet that the customer will demand that we live up to all stated obligations. And we do.

We do ship regularly to Spain and around the world every day here at the Knifecenter. We have great rates that we have negotiated with fedex and 99% of all orders go through seamlessly. There are exceptions. Many countries have requirements- like Australia requires pictures of the included items, and we accomodate all of these rules largely at our expense in time and resources. It's all part of selling globally and it works well.

The most common international shipments that go very smoothly are: all of western Europe, Canada and Japan. Problem countries include Greece, Russia, most middle eastern countries including Israel. China is problematic but we ship there as well as Singapore, Malaysia and Thailand. Australia and New Zealand are OK although they have their own strict rules.
I hope this helps. We are truly set up for international shipping and have been doing it since 1996!
 
The part that would concern me is:
"We will insure packages and file claims where applicable, but repayment is not guaranteed"

It is a matter of semantics, but without stating that repayment will be made when received- it seems as though you are saying that even if you receive the insurance claim the purchaser may not. If it were changed to something along the lines of "purchaser will only be reimbursed once the claim and payment has been received by Knifecenter.com" it would do much more for the confidence in the company by a new customer.

I am not saying that you have a shady company by any means, however with the large amount of shady websites out there this phrase would set off warnings if I was somebody just finding the site and considering an order.
 
Thanks to everyone, specially to KnifeCenter direct reply!

Its more or less as I thought (Its necesary to have everything cover to fully acomplish the law but the chances that something can go wrong are very low) but I feel much more confident about it now.

I do understand that shipping stuff internationaly is not as easy as it is national shipping but dont get me wrong, I didnt want to argue if there were more chances to lost it in the US or in Spain, or by FeDex or by a wormhole (:D) just was a little worried about loose it, but now I think I got it clear, special thanks to KnifeCenter' s answer, very clear and friendly.

Now to Wilderness & Survival Skills subforum to get some feedback about the knife :)

Thx.
 
Buffalohump said:
If you want a company that is geared up for shipping internationally try Knifeworks.com
Click to expand...

Great company.
But with international shipping starting at 33.95$, I think I'll pass.
For single knives I'm a fan of Priority mail international small flat rate box. With insurance, tracking, and delivery conformation.
I get them sent to me up in Canada for around 12 bucks.
 
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Buffalohump said:
That's standard small print. If you want a company that is geared up for shipping internationally try Knifeworks.com.

Esav, I would disagree that shipping internationally is higher risk. That has not been my experience and I have sent and received dozens of parcels to destinations all over the globe. If its done correctly, the item WILL arrive.

Yes it happens on very rare occasions that items dont arrive, but whether it is the fault of USPS or the person shipping is up for debate.

And I believe items go missing within the US too, judging by several threads I have seen here and elsewhere.
Click to expand...

+1. Let me also add that *most* of the packages I have received from a foreign country had my name and address written in a very poor handwriting. Thankfully, they came in fine. So if you are shipping internationally, please take a print of the receiver's address and stick it on the package securely - that way chances of confusing the handwriting are minimized. Another interesting tip - scan the address side of the package and send it to the receiver in advance, so that he/she knows that the address was correct, and it minimizes confusion if there is a mishap.

But yes, I do honor and respect the views of folks who do not wish to ship international - its their time and they decide what to do with it. And as a buyer, I can alway move to a seller who is willing to ship internationally, or wait until such a seller comes by (no knife purchase is on a absolute urgent basis).

Having said that, I don't agree with the "high risk" stuff about int'l shipping - if the terms and conditions are decided upfront and agreed upon (for eg., who is liable if the item is lost, insurance claims, etc.), there is no more risk than shipping CONUS or within one's own country.

-Amarendra
 
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Agreed. You can even fit two in there in my experience. But very few RETAILERS are willing to use that option, which is why I get 99% of my blades from forums. Retailers want the peace of mind that the more expensive options with tracking offer. Some might feel the extra expense is worth it, and if the knife is expensive enough, I would say it probably is. ;)

frontline29 said:
Great company.
For single knives I'm a fan of Priority mail international small flat rate box. With insurance, tracking, and delivery conformation.
I get them sent to me up in Canada for around 12 bucks.
Click to expand...
 
I for one do not have a problem with their policy regarding international shipping or to Canada.What I do have a problem is that they are unwillingness to tighten blade pivots for international customers.In short, I did lose out on some hot knives that I would otherwise be owning now.Then again,I don't shop their as often as I wish even though their prices are very attractive.
 
KnifeCenter said:
Thanks for the suggestion. I've used it and the page is live.
Click to expand...

Hi,
I live in Italy and before placing an order I d like to know if it's a "smooth" destination.
Since I can receive the goods also in other EU countries, could you please let me know if other countries would be recommended?
Thank you,
Alessandro
 
frontline29 said:
Great company.
But with international shipping starting at 33.95$, I think I'll pass.
For single knives I'm a fan of Priority mail international small flat rate box. With insurance, tracking, and delivery conformation.
I get them sent to me up in Canada for around 12 bucks.
Click to expand...

As of September 2014 that Priority small flat rate box to Canda is $20.55 USD and the Medium is $42.25 USD. To other countries those same two sizes are respectively $24.75 USD and $61.75 USD. The Priority Express Flat Rates are quite a bit higher at $66.95 USD and $84.95 USD. Also, I have been informed by my post office that Priority Flat Rate International tracking stops when it hits the US Border, and insurance is not available. I think the International Express may be insurable.

The days of the $12 rate to Canada are long gone unless the shipper is giving you a discount out of his pocket.u

Paul

I also did not check the date of the original post. Sorry for falling for that.
 
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Air01 said:
Hi,
I live in Italy and before placing an order I d like to know if it's a "smooth" destination.
Since I can receive the goods also in other EU countries, could you please let me know if other countries would be recommended?
Thank you,
Alessandro
Click to expand...

You will be much better off contacting the seller for the info you want. This thread is almost 5 years old.
 
Buffalohump said:
That's standard small print. If you want a company that is geared up for shipping internationally try Knifeworks.com.

Esav, I would disagree that shipping internationally is higher risk. That has not been my experience and I have sent and received dozens of parcels to destinations all over the globe. If its done correctly, the item WILL arrive.

Yes it happens on very rare occasions that items dont arrive, but whether it is the fault of USPS or the person shipping is up for debate.

And I believe items go missing within the US too, judging by several threads I have seen here and elsewhere.
Click to expand...

Agreed. And not be rude in a thread where KnifeCenter was kind enough to reply.
I can only speak for what's important to get a knife to Canada, and locking down the pivot is the most critical due to our strange 'gravity' law.....

KnifeWorks, Monkey Edge, and FHCK understand this, and I would rather pay a little more but not lose a knife to a 'technicality' like a loose pivot.....

At the same time I realize that it's difficult for every dealer to know the laws of every country, and I think it is more than fair for them to disclaim any liability to issues that arise because of Customs.
As for 'loss in transit' this should always be covered by insurance. Not sure why this would be an issue as the liability needs to be placed on the shipper, not the sender or receiver....

Make sure that if you purchase a knife that you send an email explaining any special requirements your shipment will need. I am sure most dealers will be happy to accommodate.
 
Air01 said:
Hi,
I live in Italy and before placing an order I d like to know if it's a "smooth" destination.
Since I can receive the goods also in other EU countries, could you please let me know if other countries would be recommended?
Thank you,
Alessandro
Click to expand...

We ship quite a bit to Italy and generally do not have issues with most types of products. With that being said, anytime customs is involved, in any country, packages are subject to inspection and clearance is at their discretion. The purchase would be at your own risk. Packages are covered for lost or damaged, but not when it involves customs.

You can read more about our International Sale and Shipping Policy here.
 
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sheathmaker said:
As of September 2014 that Priority small flat rate box to Canda is $20.55 USD and the Medium is $42.25 USD. To other countries those same two sizes are respectively $24.75 USD and $61.75 USD. The Priority Express Flat Rates are quite a bit higher at $66.95 USD and $84.95 USD. Also, I have been informed by my post office that Priority Flat Rate International tracking stops when it hits the US Border, and insurance is not available. I think the International Express may be insurable.

The days of the $12 rate to Canada are long gone unless the shipper is giving you a discount out of his pocket.u

Paul

I also did not check the date of the original post. Sorry for falling for that.
Click to expand...

We've been offering USPS First Class Mail to Canada starting at just $9.95 for the past several years (for lightweight packages). You can find out the exact shipping charge by adding the item(s) to the cart and entering in your address. Hope this helps.
 
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