IPod problems

Mike G

Mike G

Joined
Jul 15, 2000
Messages
10,027
I just finished doing the email thing with HP regarding my daughters failed IPod from HP. (20GB model) It is exactly 13 months old, so it is out of warranty. Nice, huh? :grumpy:

I went through all of the reset, reboot, ect, ect procedures, and it still is dead. Won't turn on, isn't recognized by the PC, and keeps displaying the sad face. I even did a HDD scan that HP support recommended, and it froze up on that

Now, they want me to send it in, along with $269.99 for a replacement/ repair. I freaked out!


Has anyone experienced any similar problems? What did you do to remedy the problem, other than blowing it up?

Also, recommend a good unit to replace this one, that is similar in size, and capacity.

Thanks!
 
Sounds similar to the problem I had with my iPod... It worked after I plugged in the power adapter and reset the unit. Maybe you should try that.

Jorgen
 
CODE 3 said:
It is exactly 13 months old, so it is out of warranty. Nice, huh? :grumpy:
Click to expand...

A warranty is a contract for a specific period of time. You bought that contract with your purchase of the product. The price of that contract was part of the purchase price of the product. You got what you paid for, a year of warranty coverage. There are ways to get extended warranties. Some manufacturers offer them. Some stores offer them. Had you bought the unit with my Mastercard debit card, it would be still be under warranty because that card automatically doubles any warranty (upto a year, I think).

A warranty is like anything a business does. It's not charity but a business decision. Having a warranty increases the sales price of the unit and also increases consumer confidence and, thus, sales. But, it does create risk. In fact, businesses have to include warranty risk in their annual reports. There are several cases where businesses have underestimated warranty costs, had lower than expected returns because of higher than expected warranty costs, and been successfully sued by investors as a result.

Basically, you got what you bought. Don't complain.
 
The exact same thing happened to my daughter's IPOD. Mike, it is not repairable, it is a hard drive failure of some sort. My Daughter's 20G showed the sad face at 10 Months and we got it replaced under the manufacturer's warranty.

In my opinion this is a known problem with the 20G model. Pursue it with HP, Apple or whover!!!
 
Gollnick said:
A warranty is a contract for a specific period of time. You bought that contract with your purchase of the product. The price of that contract was part of the purchase price of the product. You got what you paid for, a year of warranty coverage. There are ways to get extended warranties. Some manufacturers offer them. Some stores offer them. Had you bought the unit with my Mastercard debit card, it would be still be under warranty because that card automatically doubles any warranty (upto a year, I think).

A warranty is like anything a business does. It's not charity but a business decision. Having a warranty increases the sales price of the unit and also increases consumer confidence and, thus, sales. But, it does create risk. In fact, businesses have to include warranty risk in their annual reports. There are several cases where businesses have underestimated warranty costs, had lower than expected returns because of higher than expected warranty costs, and been successfully sued by investors as a result.

Basically, you got what you bought. Don't complain.
Click to expand...

Why is it that you have to overanalyze every damn thing anyone types on here?

I expect a product that costs this amount of money to last longer than a year and 1.5 months, especially something that was cared for very well. With this expectation, I'll complain if I damn well please, Chuck, and you and your arrogant babble isn't going to change that.

wallgrenj, I have reset it. Please see my original comments. I have reset, reinitialized the HDD, and did everything that tech support told me to do, to no avail.

Ira, I've sent a scathing email reply to HP support regarding this, and have been assured that I'll get a call from a supervisor in the next three days. If I can't get them to replace it at no cost, I'm going to look for an alternative.
 
CODE 3 said:
wallgrenj, I have reset it. Please see my original comments. I have reset, reinitialized the HDD, and did everything that tech support told me to do, to no avail.
Click to expand...

With the power adapter plugged in? Without that, my iPod just didn't want to start up.

JW
 
I'm going to look for an alternative.
Click to expand...

If you do let them know that and how dissapointed you are that their product didn't last longer. I've had several companies quickly change their minds about repairing products which many times cost them little if anything depending on the problem.
 
Code3,

Apple lost a closs action suit awhile back, for faulty batteries in their iPods - forcing them to extend their warranty / compensate users. Maybe HP users will come up a with similar lawsuit against the bastards.

Good luck.

p.s Or you could say you're going to start a website that hightlights their battery failure / warranty suckage and that you have 100 people who are willing to sign your online petition. That's how Apple got nailed :D
 
Isnt it possible to just replace the hard drive? I'm assuming its a Notebook style? PITA I know but their costs to fix sound a little inflated.
 
Gollnick said:
A warranty is a contract for a specific period of time. You bought that contract with your purchase of the product. The price of that contract was part of the purchase price of the product. You got what you paid for, a year of warranty coverage. There are ways to get extended warranties. Some manufacturers offer them. Some stores offer them. Had you bought the unit with my Mastercard debit card, it would be still be under warranty because that card automatically doubles any warranty (upto a year, I think).

A warranty is like anything a business does. It's not charity but a business decision. Having a warranty increases the sales price of the unit and also increases consumer confidence and, thus, sales. But, it does create risk. In fact, businesses have to include warranty risk in their annual reports. There are several cases where businesses have underestimated warranty costs, had lower than expected returns because of higher than expected warranty costs, and been successfully sued by investors as a result.

Basically, you got what you bought. Don't complain.
Click to expand...

Are you joking? All he did was express displeasure at the inoppurtune time in which the unit broke, ie immediately after the warranty was up, and you chew him up for that?

Has anyone experienced any similar problems? What did you do to remedy the problem, other than blowing it up?

Also, recommend a good unit to replace this one, that is similar in size, and capacity.
Click to expand...

The main idea behind the thread was the aforementioned, not complaining about the warranty. I just don't see the point of this kind of response.
 
All I hear is horror stories about the Ipod (henceforth know as Ipud). Apple hyped that stupid thing and then when they crapped out they screwed the end user by charging a huge amount of cash for a repair. Screw that. I went got myself an IRiver H10 6GB MP3 player. IRiver has been around way longer than the Ipod. They made portable CD players before the digital music explosion hit. I have had my H10 for 3 years and have never had a problem with except for when I dropped it while MTB'ing and cracked the case open.

Ditch the Ipod and get and IRiver H10. They come in 5, 6, or 20 Gig and all have FM tuner, voice recording, color screens, and except for the 20G model, have removable, rechargeable batteries. Synching with your PC is a breeze because it is setup to be found as a hard drive.
 
I've had no problems at all with my iPod nano, although I did have to reset it once when I first got it. I like the really tight integration with the itunes software and music store, as well as the support site - firmware upgrades have been completely seamless. I've heard that the iRivers are "hard to use" and more suitable for people who are technically adept (I take reports like this with a grain of salt). I also like the idea of flash memory rather than a disk drive, although I would like to have more storage than the 4G on my nano.
 
I haven't had any problems with any of the iPods I have ever had. And I have had an iPod since they first came out.
 
Gee, I was hoping for a ray of hope.
My daughter's 2-2 1/2 year old ipod makes the 'click of doom'
(that's techno speak from my IT guy ;) )
Sad face, dead HD.
My IT guy said that it is over.
Maybe sell it to someone who does repair work to recoup some of the loss.
:(
 
I just bought my daughter the 30 gig Apple Video IPOD for her 12th birthday.

From all that I read and was told about these devices with a hard drive instead of flash memory, like the one I bought, they are very prone to breaking if you jostle them much or exercise with them.

I purchased the extended 3 year warranty from Best Buy for fifty bucks with this one because I know it's going to break between now and then. of course, Best buy will probably try and screw me with some "read the fine print" excuse when it comes time for them to repair it, which could cause me to snap leading me to decimate everyone working in the store with my new turbo-charged collapsible pocket flame thrower.:D

I agree with KV about Iriver. I own the Iriver 1 gig flash memory and it's a great little unit that I work out with.
 
although I would like to have more storage than the 4G on my nano.
Click to expand...

Check out the zen micro photo 8gb flash. Anythingbutipod.com is a good website with ipod alternatives. I almost pulled the trigger on an ipod video, but am leaning towards a zen vision:m. I doubt even with an otterbox case the HD will survive an assault course :)
 
K.V. Collucci said:
All I hear is horror stories about the Ipod (henceforth know as Ipud). Apple hyped that stupid thing and then when they crapped out they screwed the end user by charging a huge amount of cash for a repair. Screw that. I went got myself an IRiver H10 6GB MP3 player. IRiver has been around way longer than the Ipod. They made portable CD players before the digital music explosion hit. I have had my H10 for 3 years and have never had a problem with except for when I dropped it while MTB'ing and cracked the case open.

Ditch the Ipod and get and IRiver H10. They come in 5, 6, or 20 Gig and all have FM tuner, voice recording, color screens, and except for the 20G model, have removable, rechargeable batteries. Synching with your PC is a breeze because it is setup to be found as a hard drive.
Click to expand...

The IRiver has the FM Tuner that allows one to tune in to the radio freq in the car and listen through the vehicle's audio system?

Thanks.
 
I just finished doing the email thing with HP regarding my daughters failed IPod from HP
Click to expand...

Do you mean Hewlett Packard? I thought IPod's were made by Apple? Or has the term became generic already like Xerox?

Thanks.
 
Terry Newton said:
The IRiver has the FM Tuner that allows one to tune in to the radio freq in the car and listen through the vehicle's audio system?

Thanks.
Click to expand...

No, they just let you listen to FM radio. You can buy FM transmitters to listen using your car stereo but I hear the sound quality isn't so good. HP sold some rebadged iPods a while back, but they are otherwise identical to an Apple.
 
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