Is there ANY knife company in usa with dignified service?

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rkgp2112

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I mean, if you contact, they answer, at least with one word, and if your knife's acessory broke, then they send spare part, and if you return knife, they pay for shipping to them with insurance, like shirogorov brothers do.
not like microtech, benchmade, etc
 
I have talked to people on the phone from KAI, Emerson, and Spyderco and received exemplary service every time. Oh, I have called CRK once too with a non service issue and was pleased with that conversation as well.

Never dealt with microtech but did email BM once and it took forever to get a response BUT it did come along with the answer and solution.

I don't think you will find any company that will pay the shipping to them.
 
I sent two knives back to Benchmade a few weeks ago and was blown away by how good the service was. Better than I could have expected for sure.
 
I don't know about the whole shipping thing and all, but Olamic Cutlery has amazing customer service. Eugene's a great guy, and I've heard many stories about the things he's done for his customers and they're pretty impressive. And of course, the knives are awesome too.

CRK is top notch too. Everybody has heard about CRK's customer service at one time or another. No need to go on about that.

Olamic and CRK...
These 2 are the best I've dealt with/heard of, top notch!
 
rkgp2112 said:
I mean, if you contact, they answer, at least with one word, and if your knife's acessory broke, then they send spare part, and if you return knife, they pay for shipping to them with insurance, like shirogorov brothers do.
not like microtech, benchmade, etc
Click to expand...

Are you saying you've had problems with Benchmades CS?
 
......ahhh, Buck, Benchmade, and Great Eastern Cutlery, are all first rate from my personal experience. They've all been exceptional in customer service, fixed all my problems fast, with out question, and paid return postage, and I live way on the bottom of the globe. I've seen plenty of anecdotal evidence of many other USA manufacturers on these forums doing the same.
Can't understand why you've had issues.
Kris,.
 
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Knives Of Alaska exchanged a knife and sent me a check for reimbursement on the S&H + insurance after being unhappy with the F&F on my Yukon. My replacement Yukon is perfect.

Spyderco always had responded and been pleasant - I've never had to send anything back to them.

Benchmade always sends out pocket clips and in my experience answered the phone and emails. Same goes for KAI in my experience.

I haven't had a negative experience thus far.
 
Never had any complaints about customer service from any US knife companies whose knives I've needed service on, and that includes Benchmade and Microtech.
 
rkgp2112 said:
I mean, if you contact, they answer, at least with one word, and if your knife's acessory broke, then they send spare part, and if you return knife, they pay for shipping to them with insurance, like shirogorov brothers do.
not like microtech, benchmade, etc
Click to expand...

Everyone has a different definition of what reasonable service is. Some people just cannot be satisfied no matter how far you bend over backwards or go out of your way, others are much more reasonable. Seeing as how you are posting from Russia, any sort of customer service might take a while, short of an email reply given the time difference. Since Shirogorov knives are made in Russia, it stands to reason that you (living in Russia as well) can get much faster service from them than an American company. It might also work the other way around, a person being stateside may have to wait a week or two for a clip or some screws. That whole intercontinental shipping thing tends to take a bit of time, as does clearing customs and such. The price of Shirogorov knives is also 1.75 times higher in the US than where you are, so that may have some impact on expectations.

So to answer your question, yes MANY companies do provide dignified service, but much will depend on how your expectations are aligned with reality, geographic location, and the request itself.
 
I think most of the experiences with USA based knife companies discussed here has been pretty positive.
I needed the pivot replaced in my Kershaw Storm II, so I followed the directions on their site for warranty work and shipped it to them. They had it back to me in about 2-3 weeks with a new pivot and sharpened just like I requested.
 
I don't know, sounds to me like apples and oranges. I prefer traditional patterns, and have only returned two in the last 25 years.

One to Case, and one to Great Eastern. On both occasions, I spoke to a pleasant customer service representative, and they more than made it right.

I have no problem with American knife manufacturers, but perhaps we have dealt with different companies.

I hope you get a satisfactory resolution to your problem.
 
As RevDevil mentioned, the original poster is complaining from Russia. This may put a different perspective on the ease of providing customer service.
 
ok, about benchmade - do you mean that not getting a respond for over a two months is a good service, and the problem is that the time zone is different and there isn't something to do with benchmade itself? there is good thread at guns.ru where many people say they never didn't receive any word from BM, not one time.
then, microtech. that guys should understand russian customer can't send KNIFE to usa that simple. very expensive to insure. it is obvious it is their fault, why do not learn a lesson and change "policy" (translating to russian - PIECE OF SH*T) ? so they could ship steel insert? it cost 1 dollar to ship it! i am ok to wait 120 days for that parcel, i am not idiot, i know russia post is that slow, but NOT MY E-MAILS!!!! And yes, Shirogorov's are paying for shipping both ways if they get knife with blemish caused by their work. that's what ALL companies MUST be like. why do i have to waste MY money because of someone not doing HIS job right? they advertise their good is high quality - they should confirm it in this reality too. good to hear about CRK.
 
rkgp2112 said:
ok, about benchmade - do you mean that not getting a respond for over a two months is a good service, and the problem is that the time zone is different and there isn't something to do with benchmade itself? there is good thread at guns.ru where many people say they never didn't receive any word from BM, not one time.
then, microtech. that guys should understand russian customer can't send KNIFE to usa that simple. very expensive to insure. it is obvious it is their fault, why do not learn a lesson and change "policy" (translating to russian - PIECE OF SH*T) ? so they could ship steel insert? it cost 1 dollar to ship it! i am ok to wait 120 days for that parcel, i am not idiot, i know russia post is that slow, but NOT MY E-MAILS!!!! And yes, Shirogorov's are paying for shipping both ways if they get knife with blemish caused by their work. that's what ALL companies MUST be like. why do i have to waste MY money because of someone not doing HIS job right? they advertise their good is high quality - they should confirm it in this reality too. good to hear about CRK.
Click to expand...

You remind me a lot of this person:
http://www.bladeforums.com/forums/s...ice-quot-contacted-three-times-and-NO-answer?
I cannot really express how poorly the entire presentation was in this thread linked above. Providing a completely vague picture, not pointing out the area of concern, and then ignoring requests for clarification. Again, it's easier for Benchmade to ship a part to a state on the same continent than it is to ship it half way around the world. That should be fairly simple to understand and is basic common sense.
In any case, the best thing to do is pick up a phone and call their offices and ask to speak with technical support. No one here is defending Benchmade, nor do we have any stake in their service or lack thereof. You should also know that. Your complaints largely fall on deaf ears here because we are unable to do anything about the "issue". You asked a question at some point in your first post, and it was answered. You want resolution, then it's time to whip out your phone and make a call.
 
so, you say i should pay for phone call to USA, so you admit, that benchmade does NOT work as they don't answer on emails and through their site form, and you think it is ok for any company? if they don't want to ship something, or at least pay for shipping to them, then they could answer me. ONE TIME. but somehow, it looks they don't care about their clients. very good. ok, actually, i must admit, ONE time they answered, A LONG time ago, and they shipped me some screws and springs as i asked, and i was thinking like WOW that's the guys! but WHY NOW almost no one can't contact them ?!
 
Maybe try to post or message through benchmade forums for help. Perhaps they may have problem with getting your email?
 
I heard a nice story of someone who purchased a new expensive Case knife, with many minor flaws. The buyer sent the knife back to Case explaining what they didn't like. Less than 4 weeks later the knife came back with all issues resolved, and a hand written letter from the head of QC explaining how each issue was worked on.

I found it very refreshing to hear that such a large manufacturer takes time to actually care about their customers, and address their needs as often as possible.
 
rkgp2112 said:
so, you say i should pay for phone call to USA, so you admit, that benchmade does NOT work as they don't answer on emails and through their site form, and you think it is ok for any company? if they don't want to ship something, or at least pay for shipping to them, then they could answer me. ONE TIME. but somehow, it looks they don't care about their clients. very good. ok, actually, i must admit, ONE time they answered, A LONG time ago, and they shipped me some screws and springs as i asked, and i was thinking like WOW that's the guys! but WHY NOW almost no one can't contact them ?!
Click to expand...

Yes, you should pay for the phone call to the US, if YOU are not satisfied. Instead of complaining here, use that energy towards getting something resolved by trying to call them. I am admitting that you need to make some effort to read what I wrote, many times over until you can understand. Again, no idea what is going on with you or them, we are not shareholders or employees in the company.

Call Benchmade collect if you want, but call them and speak to a person. There is a generation of "text and email only" and they don't seem to operate the way the rest of the world does. Get on their Instagram account, Facebook page, write them a letter, or send them a Tweet. Your dissatisfaction is not going to be resolved by posting here. Also, who needs a Benchmade when you can buy a Shiro for about $50 more than a Benchmade? Here is all the information you need.

http://www.benchmade.com/services/lifetime_services.aspx
http://www.benchmade.com/company/faq.aspx
http://www.benchmade.com/company/contact_us.aspx

BKC Product Services & Retail Store Address-
300 Beavercreek Rd.
Oregon City, OR 97045
11:00am-3:00pm Saturdays
8:30am-6:00pm Monday-Friday
No factory tours at this time.
Toll Free: 1-800-800-7427




We are done here.
 
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