Issue with Inlay

[jwolf90]

A tiny gap might be normal (not the rule though). For whatever reason, I noticed that it MIGHT be more common on snakewood (it was visible (again, barely as I am talking a very small gap) on both a Mnandi and a Sebenza I had) ... maybe it shrinks more ... who knows. I could not notice gaps on some other inlays I had (bocote for example).

They will sort you out either way, no worries.

I've been told by other Knifemaker's that Snakewood can and will shrink.

 

[Fooj]

I was admittedly a bit grouchy in my comments -- once in a while, days can take their toll. Even so, my thoughts on the matter have not changed. I would also say that my comments are for the general case, and not specifically pointed at AT. My responses in line with the quote:

I am curious how this turns out. Please keep us posted.
Isn't "Blade Forums" a place where fellow knife enthusiasts can get together in cyber-space and ask questions, discuss topics and share their experience -whatever it may be? In general, yes; and the majority of the time, I find the discussions on this CRK forum to be useful, courteous, thoughtful, humorous, appropriate, and overall a pleasureful read.
Shouldn't it be easy to ask a simple question here? It is easy -- however appropriate or inappropriate the questions may be.
At least as simple as writing a company? Yes -- however, my point is that it's nearly as easy logistically to write the company as it is to post, and in the case of questions on policy, the answer from CRK is exceedingly more reliable than answers from forum members. Perhaps the issue is, however, that it may not be as emotionally easy to contact CRK directly. There are probably several reasons for this. For instance, a customer may feel more "exposed" posing a question directly, as opposed to being shrouded via the anonymity of a forum user name.
Maybe the poster is not yet ready to send an email or simply want's to find out if he has an issue. "Not yet ready to send an email" -- hmmm, what criteria need to be satisfied for someone to be "ready to send an email"? "Simply wants to find out if he has an issue" -- point is, CRK will give a more reliable answer directly.
Maybe he doesn't want to be a pain and waste someones time. I've never observed CRK to view customer contact as a pain, or a waste of time. On the contrary, customers honor the CRK staff when they come directly to them with a question re: a potential problem, or an inquiry on CRK policy. CRK prefers to answer those questions themselves -- They've worked hard to produce extraordinary products, and have put in place the best customer service on the planet. Have they not earned the right to have the first crack at answering such questions?
It might also be possible, that sending the knife back is not so easy for him (postage, customs, risk of loss). Just as we post descriptions and photos of potential issues here on the forums, so we can as well in a email with CRK. Given the same level of information, CRK can give a higher confidence answer w/o seeing the knife directly. Doesn't mean that CRK won't ask to see a knife in person. If they do, the decision to actually send is the customers.
a.t. is a new member here, so i give the benefit of the doubt. Welcome to the CRK forum, AT! As I mentioned above, my comments were not pointed directly at your post. I was rambling on in reaction to nyfemaker's comment.

Please don't get me wrong: I do not think talking behind one's back is good.
I think the forum here should be a place where the fellow knife fans and CRK should get an advantage.
i.e.: questions haven't to be asked xx-times via mail; news can easily spread and feedback. Excellent point. I do think that when we get answers from or have experiences with CRK that might interest other forum members, posting here to report our findings is a great thing to do.

Greetings,
red mag

 

[anodizedtitanium]

well i have sent my knife to Chris Reeve and I have great hopes that the issue will be resolved and i cannot wait to have it back! i miss it already

 

[protodoc]

I have a large annual Sebenza with Redwood insert that had shrinkage after years of use.
Not only did CRK replace the insert for free but they also matched the replacement insert in color and grain to the insert of the reverse side perfectly.

Can't do any better than that!