- Joined
- Aug 19, 2014
- Messages
- 1,435
I'm finally getting around to posting this review of Jake Hoback's customer service as it's long overdue.
I've owned pretty much one knife from every maker available at some point and I'm very seldom struck by a maker's customer service as I was with Hoback.
I bought a black DLC Kwaiback and was a little irritated I hadn't waited a few more months for the Fallout finish Kwaibacks to hit the market as I preferred that finish a lot more. I decided that I'd shoot an email to Jake (which I never thought would be the man himself but it's actually him who responds to his emails. I was impressed.) and see if he would stonewash my Kwaiback for me to acheive the fallout finish. He was not only willing but basically charged me nothing more than shipping and handling. I had the Kwaiback back in my hands within a week and a half. He kept me updated by email throughout the entire transaction and it was one of the best customer service experiences I've had with a company in a long time.
I've since sent in another knife to be serviced and once again paid next to nothing (probably what it cost him in labor/materials/shipping) and received the same fantastic customer service. This was an issue caused by me, by the way, as I'm sure if it was an actual defect I would have not been charged at all.
Jake is a guy who deserves the business he receives and I hope his commitment to his customers garners him even more. Stand up guy.
I've owned pretty much one knife from every maker available at some point and I'm very seldom struck by a maker's customer service as I was with Hoback.
I bought a black DLC Kwaiback and was a little irritated I hadn't waited a few more months for the Fallout finish Kwaibacks to hit the market as I preferred that finish a lot more. I decided that I'd shoot an email to Jake (which I never thought would be the man himself but it's actually him who responds to his emails. I was impressed.) and see if he would stonewash my Kwaiback for me to acheive the fallout finish. He was not only willing but basically charged me nothing more than shipping and handling. I had the Kwaiback back in my hands within a week and a half. He kept me updated by email throughout the entire transaction and it was one of the best customer service experiences I've had with a company in a long time.
I've since sent in another knife to be serviced and once again paid next to nothing (probably what it cost him in labor/materials/shipping) and received the same fantastic customer service. This was an issue caused by me, by the way, as I'm sure if it was an actual defect I would have not been charged at all.
Jake is a guy who deserves the business he receives and I hope his commitment to his customers garners him even more. Stand up guy.
