Jerry Hossom is the BEST!!!

[Megalobyte]

I bought one of Jerry's awesome knives from another forum member, it arrived in mint condition, however there was a very odd flaw, what it was isnt important, however, i emailed Jerry, now realize, he is a VERY busy and hot maker, and he got back to me right away, friendly and helpful as can be and told me to send it in. Well, i did, he got it back to me much sooner than anticipated, like in less than a week with the problem fixed, and, he paid for the return shipping and Express mail at that! I had meant to enclose a check for that in the box and forgot, he told me not to worry about it. I didnt buy the knife from him, and he did everything he could to fix the problem quickly and painlessly, and kept in touch with me throughout, something many lesser makers fail to do, as so many horror stories attest to.

Jerry is a model that all custom makers can look to to find out how to create loyal customers, and i just wanted to share this excellent customer service experience with you all.

His knives are as great as his service, which is to say, the best.

Edited to add:

The "flaw" i had fixed may very well have happened after the knife left Jerry's shop and so, it might be more accurate to call it an issue or problem, rather than a flaw, since flaw implies it was his fault, and i'm not sure it was.

 

[Will York]

Originally posted by Megalobyte
Jerry is a model that all custom makers can look to to find out how to create loyal customers, and i just wanted to share this excellent customer service experience with you all.

His knives are as great as his service, which is to say, the best.

I've learned more about knives from Jerry Hossom than from any other person, and that is due to his unqualified generosity in freely sharing his considerable knowledge, and his burning desire for exploring the frontiers of knife making and performance with anyone who shares that desire. He is also gifted beyond most with a talent for finding that rare balance between an artistic and original symmetry of line together with the highest function of a blade.

There is no better model than Jerry for most of what is right with custom knifemaking and knifemakers in our time, IMO.

Will

 

[Danbo]

I have to agree with all these positive comments. I met Jerry at a gun/knife show a long time ago, even before I knew he was a knifemaker. He has always been very pleasant to deal with, and always willing to talk to people. More than a few times, I have called Jerry up with newby questions about knifemaking, and he has always been willing to help. Not once has he tried to hurry me off the phone, and I know he probably should have, due to his backlog. It's people like Jerry Hossom that make the knife community such a positive experience!

 

[DC KNIVES]

One more with kudos for Jerry. We met at my first FKA show,and being a new maker I was a little humbled, but Jerry was as nice as ever and welcomed me to the community and we still see each other occasionly.He showed me alot about caring for your work and your customers.He is first class in both.Dave